Wellness Coordinator

About Rosewood Doha

Rosewood Doha stands as a premier destination inspired by Qatar's coral reefs, blending ultra-luxury hospitality, residential spaces, exquisite culinary options, holistic wellness services, exclusive retail, and diverse events into one unified environment. This includes a 155-room hotel, 162 serviced apartments, and 276 private residences, featuring multiple restaurants, large event venues, and curated lifestyle experiences. The property is home to Asaya, Qatar's first exclusive social wellness club, alongside Rosewood's Manor Club catering to Club Room and Suite guests. Since opening in July 2025, Rosewood Doha has earned multiple prestigious awards from renowned entities like the Michelin Guide, Forbes Travel Guide, and Qatar Tourism, reflecting its commitment to exceptional standards and a new era of luxury beyond traditional hospitality focused on community and lifestyle.

Why Join Us?

At Rosewood Doha, the work environment integrates passion with meaningful purpose. Guided by our Relationship Hospitality philosophy and Make the Place culture, we aim to enrich lives starting with our associates. We encourage authenticity, professional growth, creative expression, and career legacy-building. Our diverse and inclusive team enjoys continuous development, recognition for achievements, and inspiration to find their true professional calling. We offer competitive remuneration, high-standard accommodation in prime Lusail and Pearl locations, a birthday day off, and personalized growth and learning opportunities, all to support your success both inside and out of work.

Position Overview

The Wellness Coordinator will serve as a key representative within Asaya, conducting guest and member interactions professionally while promoting and managing wellness services. This role encompasses client guidance, administrative coordination, spa facility upkeep, payments handling, and collaborative communication. You will ensure exceptional service delivery, maintain organized records and inventory, support promotional activities, and uphold high standards of cleanliness and confidentiality consistent with spa policies and health regulations.

Primary Responsibilities

• Welcome and assist guests and members at Asaya, fostering a professional and engaging ambiance.
• Actively promote additional wellness services and facility offerings to clients.
• Provide knowledgeable recommendations on Asaya experiences tailored to client preferences.
• Support therapists by being well-versed in service products and retail items.
• Handle payment transactions accurately and complete related documentation.
• Process voucher sales, bookings, and redemption procedures diligently.
• Arrange and maintain product displays, ensuring a neat, clean, and orderly reception area.
• Assist in maintaining facility upkeep throughout Asaya's premises.
• Manage scheduling tasks for wellness service appointments, room bookings, and preparation of relevant materials.
• Serve as the initial contact point for internal wellness inquiries and coordinate corresponding communications.
• Collect and manage wellness data ensuring confidentiality and adherence to privacy standards.
• Maintain thorough organization of client records, treatment logs, intake documentation, and follow-up notes.
• Monitor and manage spa inventory and supply levels, coordinating reorders with the Wellness Manager.
• Facilitate promotion and communication efforts for wellness packages, workshops, and seasonal offerings.
• Generate daily reports, attendance tracking, and client feedback summaries.
• Process billing, payments, and invoice generation, ensuring precise financial recordkeeping.
• Assist with vendor coordination and scheduling of wellness practitioners.
• Ensure cleanliness, orderliness, and confidentiality are upheld consistent with spa and health protocols.
• Answer incoming calls promptly and professionally within three rings.
• Coordinate service bookings efficiently matching guest preferences with therapist availability, including suggesting complementary treatments.
• Accurately gather booking details to enable follow-up communications when necessary.
• Provide orientation to first-time guests and members about facilities, services, rules, and relevant information.
• Relay group inquiries, media contacts, and VIP booking information to the Director of Wellness or assistant with complete details.
• Optimize staffing utilization during rota hours to enhance service efficiency and profitability.
• Ensure proper processing and documentation of all payments and cash handling in accordance with hotel policies, including daily cash-ups and safe deposits.
• Maintain sufficient stock of towels and amenities; manage receipt of deliveries and coordination with purchasing or other departments.
• Manage laundry processes by regularly transporting soiled linen to laundry and collecting clean replacements.
• Follow safe manual handling procedures such as using trolleys when moving goods.
• In fire alarm situations, calmly and promptly notify the department and facilitate evacuation consistent with hotel policy.
• Maintain open and effective communication within the team and with management to ensure smooth operations and address issues promptly.
• Report complaints to management when appropriate and liaise with other departments for coordinated service delivery.
• Support training and development of team members and participate in required training courses.