Salesforce Technical Lead

About Tata Consultancy Services (TCS)

TCS is a global IT services and consulting leader that partners with major organizations to transform their business and technology ecosystems. In the Asia Pacific region, TCS is committed to sustainable development and corporate responsibility, striving for long-term net zero emissions by 2030 and embedding sustainability throughout its operations and culture.

Role Overview and Responsibilities

• Lead the architecture, design, implementation, governance, and technical leadership of end-to-end Salesforce solutions across various clouds.
• Architect and optimize processes related to customer onboarding, lifecycle management, engagement, retention, and CRM transformation leveraging Salesforce capabilities.
• Implement and maintain Sales Cloud solutions to facilitate lead-to-opportunity workflows, quote-to-order processes, sales automation, forecasting, pipeline management, and integration with Prism systems.
• Lead Service Cloud projects to improve case management, omni-channel support, knowledge base usage, SLA management, and incorporate AI-driven automation.
• Design and secure integrations between Salesforce and external enterprise systems such as Prism and Order Management Systems using REST APIs and scalable integration frameworks.
• Drive Salesforce Field Service management including work orders, scheduling, dispatching, territory management, mobile workforce enablement, and automating operational tasks.
• Develop Experience Cloud portals to enhance customer, partner, and self-service digital engagement and overall user experience.
• Deliver Data Cloud and Agent Force solutions for Customer 360 views, AI-powered automation, insightful analytics, and personalized customer engagement.
• Create scalable Salesforce applications using Apex, Lightning Web Components (LWC), Flows, Platform Events, and APIs while ensuring strong security, performance, and governance.
• Lead Marketing Cloud initiatives including building customer journeys, audience segmentation, campaign automation, tailored communications, and CRM integration.

Why Join TCS New Zealand?

• Competitive salary aligned with the Australian market, performance incentives, recognition programs, and comprehensive benefits.
• Gain global exposure working with leading enterprises while impacting business solutions locally in New Zealand and Australia.
• Supportive leadership encouraging innovation and providing a collaborative environment where ideas are valued.
• Continuous career development through learning programs, certification support, and defined pathways for career progression.
• An inclusive culture that values diversity, respect, and collaboration.
• Access to advanced training, global certifications, leadership development, and emerging technology projects.

Ideal Candidate Profile

• Strong passion for technology and enterprise transformation.
• A curious mindset with dedication to innovation and continuous learning.
• Team player motivated to work in a purpose-driven and collaborative environment.
• Committed to creating meaningful impact for clients, communities, and society.

Additional Information

TCS promotes an inclusive workplace and is an equal opportunity employer considering applicants irrespective of race, gender, sexual orientation, disability, or any legally protected characteristics.

This role requires onsite presence in Auckland, New Zealand.