Java Application Production Support Engineer

Role Overview

We are seeking a skilled Java Application Production Support Engineer to join our team in Bengaluru. This role focuses on supporting Java-based enterprise applications with a strong emphasis on incident management, root cause analysis, and ensuring smooth production operations.

Primary Responsibilities

• Deliver L2 and L3 support for Java enterprise applications.
• Continuously monitor application health and promptly address production incidents within set SLAs.
• Investigate and resolve issues involving applications, integrations, and databases.
• Conduct root cause analyses and develop measures to prevent incident recurrence.
• Support REST and SOAP web services and resolve related interface problems.
• Collaborate effectively with development, infrastructure, and business teams to tackle production challenges.
• Carry out validation activities during deployments, releases, and maintenance periods.
• Proactively assess logs, alerts, and performance data to uncover potential issues.
• Participate in major incident response calls and provide timely communication to stakeholders.
• Maintain thorough operational documentation, troubleshooting manuals, and knowledge base entries.
• Assist in change management, release processes, and production rollouts.
• Lead continuous improvement efforts to bolster application reliability and performance.

Required Skills and Experience

• Extensive experience (6 to 12 years) in Java Application Support and production environments.
• Proficient in incident management, problem resolution, and service restoration.
• Strong command of SQL including querying, database analysis, and troubleshooting.
• Experience supporting RESTful and SOAP-based service integrations.
• Advanced skills in root cause analysis and issue resolution practices.
• Familiarity with application monitoring, log examination, and performance tuning.
• Working knowledge of Unix/Linux commands and scripting techniques.
• Hands-on experience with ITSM and ticketing tools like ServiceNow or Remedy.
• Understanding of deployment, release, and change management processes.
• Knowledge of Agile methodologies and ITIL service management frameworks.
• Exposure to Banking, FinTech, Telecom, Software Product, or IT Services domains is advantageous.

Eligibility and Educational Qualifications

The position is open to any graduate with relevant experience in Java production support environments.