Production Support Analyst

Position Overview

This full-time opportunity is for an experienced Production Support Analyst at FIS, a leading fintech company whose solutions impact global markets, companies, and individuals. The analyst will actively support key financial risk management applications and engage with global clients.

Role and Team Responsibilities

• Provide support for FIS Credit Risk Manager, FIS Risk Analytics Manager, and FIS Enterprise Risk Hub applications.
• Install application release updates to maintain system integrity.
• Lead Site Reliability Engineering (SRE) initiatives related to these applications.
• Manage changes and ensure compliance with organizational policies and industry standards.
• Maintain production systems for major financial institutions with collaboration across teams.

Key Duties

• Take ownership of processes and database structures related to supported applications.
• Conduct thorough issue identification, investigation, and resolution.
• Perform basic administration tasks on Microsoft Windows and SQL Server environments.
• Engage in general troubleshooting to maintain operational stability.
• Build and sustain communication channels with internal stakeholders, such as Client Experience and Professional Services teams.

Candidate Profile

• Demonstrated technical skills including knowledge of operating systems like Windows, networking fundamentals, databases, and troubleshooting techniques.
• Proven ability to analyze and resolve complex technical problems with a logical, methodical approach.
• Strong communication skills, capable of clearly conveying technical information to diverse audiences verbally and in writing.
• Approximately 3-4 years of experience in customer service or technical support roles.
• Adaptability and willingness to quickly learn new technologies and adjust to shifting priorities.

Preferred Qualifications

• Experience specifically supporting the FIS Credit Risk Manager application is advantageous.

Employee Benefits

• Flexible work environment encouraging creativity.
• A diverse and collaborative company culture.
• Access to professional growth and personal development programs.
• Opportunities to support charitable initiatives through volunteering.
• Competitive compensation and benefits packages.

Additional Information

FIS prioritizes the privacy and security of personal information and operates with a direct sourcing recruitment model. Resumes from agencies not on the preferred supplier list are not accepted.