Associate Relations Supervisor

About Rosewood Doha and Our Culture

Rosewood Doha is a premier luxury destination inspired by Qatar’s coral reefs, integrating hospitality, residential living, dining, wellness, retail, and events into a single ecosystem. Since its opening in July 2025, the property has received multiple accolades globally and regionally, signifying its high standards. The hotel features 155 keys, 162 serviced apartments, and 276 private residences, along with exclusive clubs and a diverse collection of eateries and event spaces.

Guided by the philosophy of Relationship Hospitality and a culture named Make the Place, Rosewood Doha fosters a workplace where employees can bring their authentic selves, develop their careers with confidence, and create lasting legacies within an inclusive community.

The associate experience includes competitive pay and benefits, high-quality accommodation in prime Lusail and Pearl locations, a birthday off each year, personalized growth plans, and continuous learning opportunities—all designed to promote well-being and career advancement.

Key Role Responsibilities

• Manage allocation and upkeep of associate housing, ensuring compliance with policies and standards.
• Keep precise records of housing occupancy and room assignments, and coordinate routine inspections to maintain cleanliness and safety.
• Collaborate with maintenance and housekeeping to promptly address repair and cleanliness concerns.
• Supervise common areas such as gyms and pools to uphold safety and maintenance regulations.
• Track and report housing-related maintenance, incidents, and associate feedback.
• Facilitate associate engagement through feedback collection and inventory oversight.
• Ensure readiness of rooms for new associates, including cleaning, setup, and key distribution.
• Enforce housing rules fairly and assist in resolving conflicts among residents to maintain a positive community environment.
• Organize pest control, deep cleaning, and preventive maintenance initiatives.
• Support emergency protocols related to housing, monitor utility consumption patterns, and maintain security assets like keys and access cards.
• Provide housing orientation during onboarding and coordinate smooth housing-related offboarding procedures including transportation and clearances.
• Coordinate and monitor daily transportation operations for associates, ensuring punctuality, reliability, vehicle safety, cleanliness, and service quality.
• Maintain transportation records, adjust schedules based on operational needs, and resolve service disruptions effectively.
• Oversee associate dining facilities, ensuring cleanliness, food quality, service standards, inventory management, cost control, and compliance with health and safety regulations.
• Supervise dining staff, mediate associate feedback, collaborate on menu planning, and report regularly on dining operations.
• Lead and motivate teams across housing, transportation, and dining to uphold service excellence aligned with brand standards.
• Manage inventory across all service areas, conduct regular inspections, and ensure efficient resource utilization while supporting continuous improvement initiatives.
• Maintain compliance with company policies and act as a brand ambassador, modeling the company’s culture, values, and mission at all times.
• Stay informed about industry trends and contribute proactively to departmental profitability and operations.
• Participate in training sessions, liaise with other departments for optimal communication, and provide operational support during high demand periods.