Technical Architect

About Salesforce

Salesforce leads the AI-driven Customer Relationship Management (CRM) industry where collaboration between people and technology fosters outstanding customer success. Embracing innovation and strong core values, Salesforce pioneers workforce transformation in the AI era. Join us to be a Trailblazer shaping the future of AI-powered business solutions.

Role Overview

The Technical Architect is responsible for designing and guiding the implementation of complex Salesforce-based solutions for clients. This encompasses platforms like Salesforce.com products, APIs, Apex/Visualforce, Lightning, mobile technologies, and integration/ETL systems. The role requires both strategic and detailed technical expertise to build scalable, high-availability solutions aligned with long-term business growth. Experience integrating systems through APIs and strong software development skills are essential.

Key Responsibilities

• Engage with client stakeholders to gather and clarify requirements, communicate deliverables, and manage expectations effectively.
• Convert business needs into robust Salesforce architectures leveraging platform capabilities.
• Lead technical design workshops and create detailed architectural documentation aligned with business goals while identifying gaps between current and target states.
• Supervise Salesforce project governance and ensure compliance with coding standards.
• Conduct code reviews to maintain high quality and adherence to design patterns.
• Manage technical delivery aspects including custom development, system integrations, and data migration.
• Maintain expected billable utilization in accordance with role requirements.
• Analyze and debug project issues with a deep understanding of the technical landscape.
• Occasionally participate in pre-sales activities such as discovery sessions, technical deep dives, and Proof-Of-Concept (POC) developments.
• Collaborate with Salesforce product teams to support client implementations.
• Travel up to 50-75% to client locations as required.

Required Qualifications

• Extensive experience with CRM and strong expertise on the Salesforce platform.
• Demonstrated leadership at senior levels in technical domains.
• In-depth knowledge of Salesforce product suite including Sales, Service, Community, Marketing, and Community Clouds.
• Understanding of system architecture to design scalable, performance-optimized solutions.
• Familiarity with design patterns, handling large data volumes, and platform limitations.
• Awareness of data sharing models and visibility rules impacting architecture.
• Experience with platform authentication mechanisms such as SAML, SSO, and OAuth.
• Knowledge of integration tools and connecting Salesforce with diverse business applications (ETL, CPQ, marketing automation, analytics).
• Proficient in environment management, release processes, version control, and deployment practices.
• Solid grasp of platform security protocols including TLS and SSL.
• Proven ability to architect systems by identifying gaps and closing them to achieve business objectives.
• Background in building large-scale web systems or experience throughout a software product lifecycle.
• Active Salesforce certifications or readiness to attain relevant certifications after joining.
• Experience will be assessed against core competencies including leadership, volunteerism, or related activities.

Additional Information

Candidates are encouraged to apply for no more than three roles within a year to optimize the application process.

Salesforce offers comprehensive benefits supporting work-life balance and professional growth. The company is an equal opportunity employer committed to maintaining an inclusive workplace free from discrimination based on legally protected categories.

Reasonable accommodations during the application and hiring processes are available upon request.

Note: Salesforce employs AI-assisted tools during resume evaluation, but human judgment governs hiring decisions.