Account Executive - Service Cloud

Overview

Join Salesforce, the world's top AI-powered CRM, where innovation and human collaboration drive success. In this role based in Auckland, New Zealand, you will be a key player in transforming how leading companies deliver customer service through Service Cloud, the #1 AI service platform globally.

Role Summary

As a Service Cloud Account Executive, your mission will be to partner strategically with commercial and enterprise clients across New Zealand. You will address their service and contact center challenges by leveraging Salesforce’s comprehensive solutions, including the autonomous AI platform Agentforce. The role involves managing both existing accounts and identifying new business opportunities within a designated territory.

Key Responsibilities

• Develop and implement a sales strategy for Service Cloud across a mixed commercial and enterprise portfolio in New Zealand.
• Act as a trusted advisor by gaining an in-depth understanding of clients’ customer service and experience needs.
• Fuel revenue growth by expanding relationships within current accounts and securing new customers across all segments.
• Promote AI-enhanced service innovations, especially Agentforce, that reshape customer support operations.
• Manage end-to-end sales processes including prospecting, discovery, crafting solutions, negotiating, and closing deals.
• Surpass annual sales targets using a consultative and outcome-focused approach, tailored to varying deal sizes and complexities.

Qualifications and Experience

• Minimum five years of experience selling technology products, preferably in Customer Service, Contact Centre, Field Service, or Customer Experience sectors.
• Proven history of consistently exceeding quotas in mid-market or enterprise account sales.
• Strong consultative sales expertise encompassing needs discovery, solution design, negotiation, and deal closure.
• Experience with SaaS and broader software sales environments.
• Capability to handle diverse pipelines, from quick commercial transactions to intricate, multi-stakeholder enterprise engagements.
• Familiarity with CRM systems; experience with Salesforce products is an advantage.

Why This Role Matters Now

AI is revolutionizing customer service delivery. At Salesforce, with tools like Agentforce, customers deploy autonomous AI agents for scalable service. You will help New Zealand organizations explore and implement next-generation customer experience solutions beyond traditional software sales.

Employee Investment and Benefits

• Comprehensive onboarding with a week-long product bootcamp, mentorship, and ongoing coaching.
• Opportunity to work with transformative products such as Agentforce, Einstein AI, Data Cloud, and Service Cloud.
• Immersive culture fostering collaboration, inclusivity, and mutual support—a true Ohana spirit.
• Resources and benefits designed to support work-life balance and maximize individual potential.

Equal Opportunity and Inclusion

Salesforce is committed to equal employment opportunities, maintaining an inclusive and discrimination-free workplace. Employment decisions are merit-based and respect all protected classifications. We welcome diverse applicants and provide reasonable accommodations during hiring upon request.