Shift Leader

About El Jannah

Established in 1998 in Granville, Sydney, El Jannah is a renowned Australian brand celebrated for delivering authentic Lebanese-Australian cuisine. Over two decades, it has gained a reputation for its signature charcoal chicken, vibrant flavors, and lively dining experiences enjoyed nationwide.

Job Summary

We are seeking a dedicated Shift Leader to manage daily operations at our Ivanhoe, Victoria restaurant. This full-time, permanent role involves supervising team members, ensuring excellent customer service, and maintaining smooth restaurant functioning. The position operates on a rotating roster from Monday to Sunday, between 8:30 AM and 11:00 PM, ideal for candidates passionate about cooking and seeking to grow within the Casual Dining sector.

Key Responsibilities

• Prepare, cook, and serve food adhering closely to company standard operating procedures.
• Maintain cleanliness and upkeep of restaurant premises, equipment, and machinery.
• Oversee and coordinate crew activities during shifts to ensure efficient operations.
• Enforce compliance with all company policies, including health and safety standards.
• Deliver training and guidance to new and existing team members, encouraging a collaborative work culture.
• Monitor and assist with inventory control and stock management processes.
• Manage customer interactions with confidence, addressing inquiries and resolving issues promptly to uphold satisfaction.
• Compile and prepare shift reports detailing sales and operational metrics.

Qualifications and Requirements

• Previous supervisory experience in retail or hospitality environments.
• Preferred experience in casual dining or quick-service restaurant settings.
• Strong dedication to working 8–10 hour shifts, including mornings and evenings.
• Proactive approach to day-to-day operational challenges.
• Fluent English communication skills with strong interpersonal abilities for effective engagement with customers and staff.
• Basic knowledge of the Fast Food Industry Award.
• Fundamental understanding of inventory management with robust organizational skills.
• Commitment to completing a 6-month probationary period.
• Physical capability to stand for extended durations as required.

Why Work With Us

• Join a celebrated Australian brand renowned for its strong workplace culture.
• Gain valuable expertise through structured, hands-on training programs.
• Experience a supportive, inclusive team environment.
• Participate in a dynamic and fun work atmosphere where every shift is meaningful.

Additional Information

If you are enthusiastic about contributing to a team focused on exceptional food and customer service while fostering positive teamwork, we encourage you to apply.