Store Incharge

Overview

Zota Health Care Limited seeks a dedicated Store In-Charge to oversee daily operations of its retail pharmacy stores in Kerala. This role entails ensuring smooth store functioning, managing staff, maintaining inventory, and delivering excellent customer service within the Dava India Pharmacy Stores network.

Key Responsibilities

• Oversee all daily operational activities of the pharmacy store.
• Ensure proper opening and closing procedures per company guidelines.
• Manage store team by assigning tasks and supervising performance.
• Drive sales efforts to meet targets and support business growth.
• Maintain adequate stock levels, proper display of medicines and products.
• Monitor inventory movements, expiry dates, damages, and shortages consistently.
• Conduct frequent stock verification and assist in audits.
• Handle billing accurately and ensure correct cash management.
• Maintain comprehensive records and store operational documents.
• Comply with pharmacy laws, drug regulations, and company policies.
• Ensure store cleanliness, hygiene, discipline, and professionalism.
• Address customer queries and resolve complaints effectively.
• Liaise with managers and HR regarding staff concerns and performance.
• Track attendance, punctuality, grooming, and evaluate employee performance.
• Assist recruitment, training, and onboarding processes of new hires when required.
• Implement company policies, standard operating procedures, and guidelines diligently.
• Coordinate with warehouse or supply teams for timely restocking.
• Prepare and submit operational reports to superiors.
• Take full accountability for store performance and operational efficiency.

Qualifications and Skills

• Preferred educational background includes D.Pharm, B.Pharm, M.Pharm, or equivalent qualifications.
• Pharmacy Council registration is preferred or mandatory where applicable.
• Prior experience in retail pharmacy operations, store management, or team leadership is advantageous.
• Candidates with strong retail management experience will also be considered.
• Excellent communication and customer service capabilities.
• Basic computer proficiency is necessary.
• Ability to lead teams and independently oversee store functions.
• Willingness to work in rotational shifts consistent with business needs.

Skills Required

• Leadership and team management
• Retail pharmacy operations knowledge
• Inventory and stock control
• Sales target orientation
• Customer interaction and communication skills
• Basic knowledge of MS Office and computers
• Problem-solving and decisive judgement
• Well-organized with good time management
• Ability to perform under pressure

Compensation and Benefits

• Monthly salary range of INR 20,000 to INR 30,000 depending on experience.
• Opportunities for career growth and development.
• Employee benefits as per company policies.
• Supportive and professional work environment.

Additional Notes

The candidate must be comfortable working at the assigned store location in Kerala and adhere to applicable shift schedules.