Shift Leader

About El Jannah

El Jannah, established in 1998 in Granville, Sydney, is a renowned Australian brand famous for authentic Lebanese-Australian cuisine. With over twenty years of excellence, its signature charcoal chicken and vibrant restaurant atmospheres have created beloved experiences nationwide. As the brand expands, it remains deeply committed to genuine food, authentic people, and meaningful connections.

Role Overview

The Shift Leader position is crafted for confident, driven individuals eager to oversee seamless shift operations and guide teams effectively. Serving as a pivotal figure during shifts, the Shift Leader ensures smooth service flow, motivates staff, and strives to provide every guest with a satisfying visit. The role focuses on upholding elevated standards in service delivery, food quality, safety regulations, and team collaboration. This position welcomes both seasoned leaders and aspiring team members ready to embrace leadership responsibilities within a supportive and nurturing company culture.

Key Responsibilities

• Lead by example following the EJ Way, providing active support to team members during service hours.
• Manage daily operations to ensure efficiency and smooth functioning throughout shifts.
• Coach and train personnel to enhance their confidence and professional skills.
• Offer consistent, customer-centered experiences to all guests.
• Assist in scheduling and organizing shift rosters.
• Contribute to meeting restaurant targets and key performance indicators.
• Maintain compliance with food safety, cleanliness, and workplace health and safety standards.
• Oversee inventory and stock levels to avoid any interruptions in kitchen and service activities.

Candidate Profile

• Proven leadership experience in quick-service restaurant (QSR) or fast-paced hospitality settings.
• A calm and confident leadership demeanor that motivates and energizes the workforce.
• Excellent communication abilities combined with a strong team-oriented approach.
• Authentic enthusiasm for food, guest satisfaction, and people management.
• Dependable, well-organized, and an exemplary role model for the team.
• Goal and performance-oriented with a focus on the restaurant's overall success.
• Willingness to work flexible hours, including evenings and weekends.

Why Choose El Jannah

• A workplace culture prioritizing people’s growth, with supportive leadership development.
• An energetic, fast-moving environment where leadership efforts create tangible impact.
• Clear career advancement opportunities that enhance leadership, operational, and managerial skills within a thriving national company.