Senior Solution Engineer (APAC)

About Reap

Reap is a financial technology company headquartered in Hong Kong with a global presence. We bridge traditional finance and stablecoins to facilitate efficient money movement and financial connectivity for businesses worldwide. Our offerings include stablecoin-powered corporate cards, payments, and expense management solutions that streamline operations and support scaling. Our APIs allow businesses to embed stablecoin-enabled financial services—from Visa card issuance to cross-border payments—directly into their products.

Supported by investors such as Acorn Pacific, Index Ventures, and HashKey Capital, Reap is pioneering borderless, stablecoin-powered financial infrastructure for modern enterprises.

Role Overview

We are recruiting a Senior Solution Engineer for our client-facing technical team in Singapore. Reporting to the Head of Forward Deployed Engineering, you will collaborate with Sales, clients, Implementation, Customer Growth, Product, Engineering, Operations, and Compliance teams to guide complex clients from initial technical exploration to solution design, deployment, activation, and ongoing success.

This role is not purely software engineering but requires strong engineering background and comfort with APIs, integrations, troubleshooting, client engagement, and commercial awareness. The core goal is to accelerate client activation and deliver demonstrable value post-launch.

Primary Responsibilities

• Conduct technical discovery and pre-sales qualification for qualified high-value opportunities, focusing on enterprise, strategic, and API-focused clients.
• Translate client requirements into feasible solution designs utilizing Reap’s product suite, APIs, workflows, and best implementation practices.
• Identify potential risks, integration complexities, operational dependencies, and activation blockers prior to sales commitment.
• Support clients transitioning from technical deployment to active usage and value realization.
• Collaborate with Product, Engineering, Operations, Compliance, Customer Growth, and Transaction CX teams to clear obstacles and enhance activation results.
• Convert recurring client queries and implementation challenges into improved documentation, enablement resources, automation tools, and product suggestions.

Success Indicators

• Earlier detection of technical fit and activation risks during sales processes.
• Clients receive actionable, reliable, and commercially viable technical guidance.
• Reduction in delays during client implementation by addressing complexity upfront.
• Activated clients achieve meaningful usage and revenue beyond technical onboarding.
• Enhanced clarity and shared ownership of client technical pathways across cross-functional teams.
• Recurring issues resolved through better documentation, tooling, workflows, or product feedback mechanisms.

Candidate Profile

Ideal candidates demonstrate technical expertise combined with commercial acumen, client-facing skills, and a results-driven approach.

• Proven experience in roles such as Forward Deployed Engineering, Solution Engineering, Sales Engineering, Implementation Engineering, Technical Account Management, or Solutions Architecture.
• Engineering foundation with strong knowledge of APIs, integrations, webhooks, authentication, data flow management, and troubleshooting across sandbox and production environments.
• Familiarity with fintech, payments, card issuing, banking infrastructure, Web3, stablecoins, digital assets, or digital financial ecosystems.
• Experience supporting enterprise or strategic clients.
• Excellent communication skills tailored to both technical and non-technical stakeholders.
• Sound commercial judgment balancing technical challenges, client requirements, activation prospects, and business impact.
• Strong bias for ownership, execution, and resolving complex client issues through collaboration.

Additional Preferences

• Experience working across multiple time zones or global regions.
• Familiarity with AI, automation, advanced documentation, or tooling to streamline implementation, client support, onboarding, or activation.

Candidate Fit

This position suits a dynamic, execution-focused Forward Deployed Engineer who thrives on client interaction, solution architecture, integration problem-solving, and driving activation success for high-value clients. The role requires a balance of technical, commercial, and operational skills to advance intricate client journeys effectively.

Application Note

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