Restaurant Supervisor at Rosewood Doha

About Rosewood Doha

Rosewood Doha is a premier luxury destination inspired by Qatar's coral reefs, housing a 155-key hotel, serviced apartments, private residences, diverse dining options, event venues, and wellness clubs. Opened in July 2025, it has earned multiple prestigious international and regional awards including recognition from Michelin Guide, Forbes Travel Guide, and Qatar Tourism, representing a new benchmark in luxury hospitality and lifestyle experiences.

Why Work with Us?

At Rosewood Doha, we cultivate a workplace where passion aligns with purpose, fostering meaningful careers through a culture centered on Relationship Hospitality and the philosophy of Make the Place. Associates enjoy a supportive, inclusive community invested in their professional growth with competitive compensation, prime accommodation, personal milestone leave, and targeted development programs to enhance their career journey.

Key Responsibilities

• Ensure exceptional guest experiences by guiding associates to consistently uphold brand standards and deliver superior service internally and externally.
• Engage regularly with guests in public areas to observe interactions, provide coaching, and promptly resolve any complaints.
• Maintain effective communication and positive relationships among guests and staff for smooth operations.
• Ensure all associates comply with company policies, personal grooming standards, and operational procedures.
• Stay informed on hospitality industry trends and local events to enrich guest interactions and service offerings.
• Master restaurant layouts, manage occupancy awareness, and utilize systems such as Micros and Open Table effectively.
• Supervise and mentor team members, ensure adherence to service protocols, and oversee station setup and cleanliness.
• Handle service logistics including order taking, food serving, dispute resolution, and cash reconciliation accurately.
• Collaborate with management to achieve revenue targets while maintaining high operational standards and employee punctuality and appearance.
• Promote a welcoming service environment that fosters customer loyalty, including communication in Mandarin and English where possible.
• Coordinate staffing and training to meet service demands and maintain daily briefings and cleaning standards.
• Adopt brand values actively, lead by example in conduct and appearance, and nurture an inclusive workplace with effective two-way communication.

Additional Information

The role requires a flexible and hands-on approach to supervision with presence during peak times. Associates must also comply with all company policies and help embrace technology to improve efficiency. Regular review of Forbes and Rosewood standards ensures quality delivery, while fostering continuous development among the team.