Night Porter

Position Overview

The Night Porter at Hotel du Vin in Cheltenham plays a critical role in supervising hotel operations from evening to morning. This hands-on position ensures guest satisfaction and maintains the hotel's brand standards throughout the night.

Key Responsibilities

• Manage the Food & Beverage department during overnight hours.
• Warmly welcome guests upon arrival and provide helpful assistance.
• Maintain cleanliness and orderliness of public areas, including cleaning and preparing event and meeting spaces for the following day.
• Assist guests with their luggage and respond to various inquiries.
• Conduct nightly Health and Safety checks throughout the premises.

Candidate Profile

• Experience in a comparable role is advantageous.
• Requirement of previous night shift working experience.
• Strong organizational capabilities with excellent communication skills.

Work Schedule

The hotel operates daily, all year round. Shift patterns and contracted hours are flexible and can be tailored during the interview process. The busiest periods typically fall during evenings and weekends.

Career Development

The role offers access to nationally recognized apprenticeship programs and comprehensive brand training, fostering growth into positions such as Night Supervisor or Assistant Night Manager.

Compensation and Benefits

• Hourly wage of £13.27 plus share of service charge (TRONC).
• Paid meal breaks during shifts.
• Annual salary review.
• Significant discounts on staff accommodation and dining at affiliated properties.
• Free access to apprenticeship training for career growth.
• High street discounts on shopping, experiences, and holidays.
• Cycle to work scheme offering up to 40% savings on bicycles.
• Affordable healthcare cash plans starting from £5 per month covering dental, optical and medical services.
• Referral bonuses up to £1,500 for recommending hirees.
• Well-designed professional uniform provided.
• Wellness programs and national campaign events to promote staff health and morale.
• Wagestream financial service providing early access to earned wages with money management tools.
• Complimentary hotel stays with dinner included on milestone anniversaries (1st, 3rd, 5th years).
• Support for neurological health charities through sponsorships.
• 24/7 confidential employee assistance program available for staff and their families.

Sustainability Commitments

• Electricity for all properties is sourced 100% from renewable energy, primarily wind power within the UK.
• At least 70% of hotel waste is recycled, supported by year-round sustainability initiatives.
• Use of chemical-free and enzyme-based eco-friendly cleaning systems in guest rooms, public spaces, and kitchens.
• Opportunity to volunteer with environmental charities for two paid days annually.

Equal Opportunity Employer Statement

Frasers Hospitality, including Malmaison and Hotel du Vin, promotes diversity and inclusion and welcomes qualified candidates regardless of race, gender, disability, religion, sexual orientation, or age.