Hostess

About the Employer and Location

This opportunity is based at Anantara Mina Al Arab Ras Al Khaimah Resort, part of Anantara Hotels & Resorts — a worldwide luxury brand rooted in Thai culture and known for its authentic hospitality. Since its establishment in 2001 in Thailand, Anantara has expanded globally, operating in a variety of captivating destinations such as pristine beaches and vibrant cities. Ras Al Khaimah, UAE's northernmost emirate, offers a serene environment with a mix of beach, desert, and mountain experiences, only 45 minutes from Dubai. The resort itself provides a luxurious overwater experience on the Arabian Gulf within an ecological sanctuary.

Responsibilities

• Collaborate effectively with team members to ensure service is delivered timely and operations run smoothly.
• Comply fully with all hotel policies and Standard Operating Procedures concerning guest services, operational execution, personal discipline, and grooming standards.
• Greet guests warmly and conduct every interaction with friendliness and hospitality.
• Demonstrate professional phone etiquette and thorough knowledge of reservation policies and procedures.
• Maintain a comprehensive understanding of the restaurant and overall hotel services offered.
• Welcome and seat guests in the restaurant in a hospitable manner, setting a positive tone for their dining experience.
• Ensure that the restaurant entrance is inviting and always properly staffed.
• Inspect tables for cleanliness and proper setup before seating guests.
• Check in with guests to obtain feedback on their experience, promptly addressing issues by communicating with outlet managers or resolving problems immediately.
• Assist with service duties as necessary.
• Support Cashiers by relieving them during breaks.
• Carry out additional related duties and special projects as assigned.

Requirements

• Excellent customer service and interpersonal skills to engage effectively with guests.
• Strong verbal communication abilities.
• A friendly, welcoming, and professional demeanor at all times.
• Positive attitude complemented by professional grooming and presentation.
• Capability to manage seating arrangements and reservations.
• Familiarity with reservation systems and Point of Sale (POS) software.
• Strong organizational skills with the ability to multitask efficiently.
• Competence in handling guest inquiries and resolving minor complaints.
• Basic telephone etiquette and administrative skills.
• Ability to maintain composure and performance under pressure during busy periods.
• High attention to detail ensuring quality service delivery.