Customer Services Representative - German Speaker

Position Overview

Marriott International's Cork Customer Experience Centre invites individuals who are passionate about supporting customers and adept at problem-solving to join as a Customer Services Representative fluent in German. Candidates should enjoy engaging with diverse individuals, possess strong written and verbal communication skills, and be adaptable to different scenarios. Career progression opportunities within the company are clear and abundant.

About Us

Our Cork centre comprises a diverse team representing 52 nationalities, committed to helping each associate realize their full potential. With 39 different departments and 95 roles ranging from customer service to digital content management, we offer a variety of career paths suitable for multiple interests.

Key Responsibilities

• Assist global guests throughout their travel journey by addressing inquiries about hotel amenities, services, and room bookings to uphold Marriott's vision as the world's favorite travel company.
• Handle incoming communications for various Marriott brands, managing booking requests and resolving customer questions through preferred communication channels.
• Process reservations accurately and support basic loyalty program and customer care needs.
• Identify guest booking requirements and employ effective sales techniques with the goal of maximizing revenue.
• Ensure adherence to booking rules, loyalty program guidelines, and manage case-related tasks with integrity.
• Provide attentive customer support by facilitating issue resolution and maintain clear communication with Marriott properties and relevant third parties.

Benefits and Perks

• Choice of work location: onsite at the centre, remotely within a 50-mile radius, or hybrid arrangements.
• Access to Marriott’s Associate Explore rate allowing stays at remarkable properties worldwide.
• Sign-on and retention bonus of €2000.
• Exclusive discounts with local businesses.
• Flexible work schedules to suit personal commitments.
• Leave of absence programs and paid sick leave.
• Parental leaves including full paid maternity leave.
• Incentive programs to reward performance.
• Life assurance and access to travel and bike-to-work schemes from the start of employment.
• Free health insurance including eye care after 90 days.
• Private pension contributions by Marriott.
• Educational assistance covering up to 100% of expenses.
• Employee assistance programs providing support for diverse needs.

Equal Opportunity and Inclusion

Marriott International fosters an inclusive workplace valuing the rich diversity of our associates. We are committed to non-discrimination on any legally protected basis and welcome applicants from all backgrounds.