Customer Support Representative
Delhi-NCR, India · Full Time
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- Experience
- Any
- Salary
- INR 20,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Eligibility
- Not specified
- Resume
- Required to apply
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Job description
About WiseLife
WiseLife is an Indian brand focusing on enhancing mental and physical wellness with eco-friendly yoga mats and fitness gear. Following a strong online reception, the brand is now growing its offline presence by collaborating with wholesalers, retailers, gyms, and yoga centers.
Job Summary
The role calls for a customer-oriented and proactive individual to manage client inquiries, resolve problems, and facilitate an excellent customer journey.
Responsibilities
- Address customer questions over calls, email, and chat channels
- Deliver precise details about products and offerings
- Promptly resolve issues and complaints raised by customers
- Engage with customers courteously and professionally
- Monitor and follow up on customer requests
- Collaborate with teams internally to solve problems
- Keep detailed records of customer communications and responses
Essential Skills and Qualifications
- Fluent communication in Hindi and English
- Strong analytical and problem-solving skills
- Customer-centric approach
- Comfortable working under fast-paced conditions
- Basic familiarity with Customer Relationship Management (CRM) software
Preferred Background
Previous work experience in customer support or telecalling is desirable; experience in direct-to-consumer (D2C) or ecommerce sectors is considered an advantage.