Customer Support Executive

Job Overview

We are looking for a Customer Support Executive to efficiently handle and troubleshoot client inquiries and technical challenges pertaining to Tally software across multiple locations nationwide in India. The role involves providing prompt assistance through various channels and maintaining thorough records of support interactions.

Key Responsibilities

• Resolve client questions and Tally-related technical problems via calls, tickets, and other communication mediums.
• Maintain comprehensive logs for handled calls, received tickets, issue resolutions, and pending matters.
• Regularly update the Vtiger CRM system documenting client communications, actions taken, identified problems, and applied solutions.
• Ensure open tickets are monitored and followed up for timely and effective closure.
• Delegate suitable Tally Partners to client dealers according to their needs and geographical locations.
• Facilitate smooth interaction between Tally Partners and dealers to meet client demands promptly.
• Prepare precise documentation and reports concerning client support processes, ticket statuses, and partner assignments.

Candidate Requirements

• Possess a graduate or postgraduate degree.
• Have 1 to 3 years of experience in customer support roles.
• Mandatory proficiency in Hindi.
• Experience in customer service across any industry is acceptable.
• Basic familiarity with Tally software is expected.
• Strong communication skills are necessary.
• Fluency in Tamil and English is preferred.
• Availability to join immediately or within a short notice period is advantageous.