Customs Clearance Agent

About JD Logistics

JD Logistics, a part of JD.com, is a technology-focused leader in supply chain and logistics solutions. Leveraging expertise in automation, smart fulfillment, and data-driven intelligence, we provide end-to-end logistics services that support businesses globally and improve customer satisfaction. Our comprehensive networks cover warehouse management, line-haul transport, last-mile delivery, bulky shipment logistics, cold chain distribution, and cross-border operations, ensuring efficiency and reliability at every step.

Our global infrastructure includes over 3,600 warehouses spanning 34 million square meters, alongside more than 130 bonded and overseas warehouses across 23 countries. Our Smart Supply Chain Network integrates automated warehousing with international transport to enable smooth cross-border logistics under our brands JoyLogistics and JoyExpress.

Why Join Us

Working with JD Logistics means contributing to future-forward global supply chains. You will engage with cutting-edge technologies and autonomous systems that keep goods moving worldwide. We offer competitive remuneration, excellent locations, and a culture that prioritizes people, enabling you to develop professionally and make meaningful impacts in a rapidly evolving sector.

Team Environment

You will become part of a team that values collaboration, responsibility, and excellence in a dynamic, fast-paced setting.

Job Responsibilities

• Oversee customs procedures for imports and exports in Saudi Arabia, ensuring prompt and compliant declarations and shipment release.
• Operate daily customs platforms such as Fasah and Bayan to submit declarations, monitor shipment statuses, calculate duties and taxes, and manage release processes.
• Examine customs documentation including commercial invoices, packing lists, HS codes, declared values, and country of origin for accuracy.
• Liaise with government regulatory bodies via platforms like SABER, SFDA, CITC, and GACA for necessary approvals.
• Resolve customs clearance complications including inspections, missing paperwork, declaration inconsistencies, seizure of shipments, and other exceptions to achieve timely problem resolution.
• Collaborate closely with departments like Sales, Operations, Warehouse, Transportation, Finance, customers, and other entities to address customs-related challenges and ensure smooth operations.
• Stay informed on updates to Saudi Arabian customs laws and other related government regulations, identify compliance risks, and implement corrective actions.
• Monitor customs operation metrics and key performance indicators and contribute to continuous process improvements to boost clearance effectiveness.
• Fulfill other customs operation duties as assigned by management.

Candidate Requirements

• Diploma or bachelor's degree in Logistics, International Trade, Supply Chain, Customs, Business Administration, or related disciplines.
• Minimum of 2 years' experience with Saudi customs clearance, freight forwarding, express delivery, logistics services, or third-party logistics (3PL) within the Kingdom of Saudi Arabia.
• Practical knowledge of KSA customs clearance processes and platforms including Fasah and Bayan.
• Understanding of KSA and GCC HS coding systems, customs duties and taxes, and regulatory compliance.
• Strong skills in problem-solving, handling exceptions, communication, and collaborating across teams.
• Proficiency in data management and Microsoft Excel, with a continuous improvement mindset.
• Fluent English language skills; Arabic communication is advantageous. Certifications or training related to ZATCA/Fasah or SABER/SASO are preferred.

Equal Opportunity Employer

JD Logistics promotes diversity and inclusion in the workplace, ensuring hiring decisions are made without discrimination based on race, gender, religion, nationality, disability, or any protected status.