Installer

About JD Logistics

JD Logistics, a division of JD.com, is a pioneering technology-based supply chain and logistics provider, delivering end-to-end solutions built on automation, smart fulfillment, and data insights. Operating over 3,600 warehouses worldwide with more than 34 million square meters, our integrated network covers warehouse management, transportation, last-mile delivery, cold chain logistics, and cross-border services across 23 countries.

Role Overview

As an Installer, you will be responsible for transporting, assembling, and installing a wide variety of products such as home appliances, furniture, and electronics at customer sites. Your role is essential in ensuring customers receive professional setup and a positive experience.

Key Responsibilities

• Deliver and transport products safely to customer homes and businesses.
• Unpack, assemble, and install products according to manufacturer guidelines and company quality standards.
• Perform pre-installation inspections and conduct post-installation tests to confirm functionality.
• Provide customers with instruction on product usage, maintenance, and basic troubleshooting.
• Deliver excellent customer service by addressing inquiries and concerns with professionalism and courtesy.
• Accurately complete documentation such as installation reports, delivery confirmations, and feedback forms.
• Maintain tools, equipment, and company vehicles to ensure they remain in proper working condition.
• Comply with all safety practices and company policies during installations.
• Coordinate with dispatch and customer service teams to schedule timely installations.
• Identify and report any defects or damages detected during installation processes.

Qualifications

• Minimum high school diploma or equivalent; vocational certificates in relevant areas like appliance repair or electronics installation are advantageous.
• Demonstrated experience in installation or assembly of products.
• Good mechanical aptitude with strong problem-solving abilities.
• Capable of understanding and interpreting technical manuals and schematic diagrams.
• Strong communication and customer service skills.
• Physical capability to lift heavy items and perform repetitive manual activities.
• Valid driver’s license with a clean record.
• Familiarity with hand and power tools.
• Ability to work independently and efficiently manage time.
• Willingness to work varied hours, including weekends and evenings as needed.

Additional Information

We are committed to fostering an inclusive and diverse work environment. Employment decisions are made without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected status. Join us and contribute to shaping the future of global logistics with innovative technology and a supportive culture.