Assistant Information Technology Manager

Position Overview

Join voco Doha Central as our Assistant IT Manager, bringing technical expertise and a service-oriented approach to ensure seamless and secure operation of our hotel's IT systems. You will support the deployment, upkeep, and enhancement of technology infrastructure, enabling hotel teams to deliver exceptional guest experiences.

About voco Doha Central

Our pre-opening hotel is ideally situated in central Doha, offering easy access to key business hubs, cultural sites like Souq Waqif and the Museum of Islamic Art, shopping centers, and the Doha Metro. With 147 tastefully decorated rooms and suites, guests enjoy contemporary luxury combined with voco’s signature hospitality.

Facilities include an indoor swimming pool, comprehensive fitness center, spa with Moroccan baths, steam room, and sauna, all designed to promote relaxation and wellbeing.

Dining options range from an international breakfast buffet at Choices, casual coffee and refreshments in the Lobby Lounge, to room service for guest convenience, all served with warm voco hospitality.

The hotel also features versatile event venues supported by a dedicated team to host business meetings and social celebrations with ease.

Key Responsibilities

• Oversee daily operations of hotel technology systems including networks, hardware, and software.
• Support the hotel pre-opening phase with setup, installation, testing, and commissioning of IT infrastructure.
• Provide technical assistance and troubleshooting to hotel staff and departments.
• Monitor IT system performance to ensure minimal downtime across operations.
• Assist in enforcing cybersecurity measures, data protection, and compliance with corporate IT policies.
• Manage user accounts, access rights, and maintain IT asset inventories.
• Coordinate with vendors and support system upgrades and maintenance tasks.
• Maintain operational support for hotel systems such as PMS, POS, IPTV, telephony, Wi-Fi, and back-office applications.
• Keep accurate IT documentation, records, and manage backup procedures.
• Contribute to the development and rollout of technology initiatives to boost operational efficiency and enhance guest satisfaction.

Candidate Requirements

• Degree or diploma in Information Technology, Computer Science, or related discipline.
• At least four years of relevant IT experience, including supervisory or specialist roles, preferably in hospitality.
• Proficiency in networking, server management, cybersecurity, and IT support services.
• Familiarity with hotel-specific systems like PMS and POS is advantageous.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and interpersonal skills to engage with diverse teams.
• Ability to handle multiple priorities efficiently in a dynamic work environment.
• A proactive attitude dedicated to delivering superior service.

Additional Information

While not all criteria need to be met perfectly, applicants who believe they can excel in this role are encouraged to apply.