VIP Guest Experience Agent

Company and Location

Join the team at Elysium Noosa Resort, part of the prestigious MGallery Collection, located in the coastal destination of Noosa Heads, Australia. This luxury resort has been thoughtfully redesigned to elevate guest experiences across all touchpoints, including dining venues like Cibaria Noosa and Bar Capri on Hastings Street, as well as its elegant rooms and suites.

Job Role Overview

We are looking for a motivated VIP Guest Experience Agent to represent the hallmark of luxury hospitality at Elysium Noosa. This role involves providing outstanding and tailored service to VIP and returning guests, ensuring their stay is both memorable and seamless from arrival to departure.

Key Responsibilities

• Deliver warm and sophisticated welcome and farewell experiences to all guests.
• Build authentic relationships by anticipating guest needs and exceeding their expectations throughout their stay.
• Serve as the primary contact for VIP and repeat guests, noting individual preferences and customizing service accordingly.
• Design customized itineraries including dining reservations, local activity suggestions, exclusive private events, and concierge services.
• Organize special occasions and personalized gestures to create lasting guest memories.
• Collaborate effectively with Front Office, Housekeeping, Food & Beverage, and Leadership to ensure a flawless and personalized experience.
• Manage guest inquiries and resolve issues discreetly and professionally with a solution-oriented mentality.
• Maintain thorough guest profiles and preferences using Opera PMS and other systems to support personalized service.
• Supervise check-in/out processes with attention to detail that aligns with the resort’s high standards.
• Provide professional luggage assistance and valet services when necessary.

Qualifications and Requirements

• A genuine enthusiasm for luxury service and creating exceptional guest experiences.
• Prior experience in Guest Services, Concierge, Front Office, Guest Relations, Luxury Retail, Aviation, or Hospitality.
• Exceptional communication and interpersonal skills.
• Ability to stay calm and professional in a fast-moving environment.
• Strong meticulousness and foresight in anticipating guest desires.
• Experience with Opera PMS or comparable property management software is highly preferred.
• Possession of a valid unrestricted driver’s license.
• Willingness to work a rotating roster across seven days, including weekends and public holidays.

Additional Information

• Become part of a luxury destination setting new standards for hospitality on the Sunshine Coast.
• Work within a passionate team committed to delivering extraordinary bespoke guest experiences.
• Enjoy a workplace culture that prizes excellence, attention to detail, and heartfelt hospitality.
• Benefit from exclusive team dining privileges at in-house restaurants such as Cibaria Noosa and Bar Capri.
• Access ongoing professional development, mentorship, and career growth opportunities within a dynamic and expanding lifestyle and hospitality brand.
• Empowered to craft meaningful moments and lasting memories for a discerning international clientele.
• Join a supportive and collaborative environment that celebrates exceptional guest service every day.
• Immediate start opportunities are available.

Diversity & Inclusion

Our commitment includes welcoming diverse backgrounds and ensuring opportunities and employment are focused on skills and qualities. We encourage applicants to notify us of any specific needs to allow appropriate accommodations.

Culture and Values

We foster creativity, excellence, and progressive values while connecting with our community and environment to deliver understated luxury. Our commitment also extends to sustainability initiatives and nurturing a distinctive culture of openness and inclusivity.