Housekeeping Manager

Role Overview

The Housekeeping Manager is responsible for directing and overseeing the housekeeping team in delivering impeccable cleanliness and comfort standards throughout guest rooms, public areas, and back-of-house spaces at ibis Styles Goa Calangute. This managerial role ensures operational excellence, safety compliance, and guest satisfaction through comprehensive team leadership and coordination.

Key Responsibilities

• Supervise, lead, and develop the housekeeping staff by delivering effective communication, training, coaching, and continuous performance feedback to enhance team productivity and growth.
• Carry out daily inspections across guestrooms, public areas, and other relevant locations to uphold the highest standards of cleanliness and adherence to company policies.
• Coordinate deep cleaning schedules, assign duties strategically, and ensure seamless workflow within the department.
• Manage recruitment, onboarding, performance reviews, and if necessary, disciplinary procedures, maintaining open and empathetic communication within the team.
• Allocate daily tasks to team members, manage special guest requests and priority areas, and supervise the Lost and Found system to ensure effective guest service.
• Oversee inventory control by distributing supplies at shift starts, making certain resources are sufficient while monitoring expenditure.
• Respond quickly and courteously to guest inquiries and requests, contributing to an enhanced guest experience.
• Enforce compliance with safety programs, health and sanitation regulations, and quality standards to sustain a secure and hygienic environment.
• Analyze operational data, identify improvement opportunities, and recommend or implement procedural modifications to optimize efficiency and service delivery.
• Collaborate with other hotel departments to coordinate services and promptly resolve any operational issues.

Qualifications & Experience

• Possess 1-2 years of leadership experience preferably within large-scale housekeeping or rooms division operations.
• Hold a Degree or Diploma in Hospitality Management or an equivalent qualification.
• Exemplary communication and organizational capabilities.
• Strong interpersonal skills with effective problem-solving aptitude.
• Reliable and highly responsible in managing staff and operations.
• Capable of teamwork and maintaining composure whilst attending to guest needs.

Additional Benefits

• Employee benefit card providing discounted rates at Accor hotels worldwide.
• Access to continuous learning programs through Accor Academies.
• Opportunities for talent advancement locally and globally within the organization.
• Engagement in Corporate Social Responsibility initiatives to make a meaningful difference.

Diversity and Inclusion

Accor embraces inclusiveness by welcoming diverse candidates and prioritizing skill and qualities during recruitment and development. The company fosters a supportive culture with excellent working conditions and promotes growth for all employees, including those with disabilities. Candidates are encouraged to declare any specific needs to accommodate them during their application process.

Work Environment

This is a permanent, full-time, onsite position located at ibis Styles Goa Calangute in Bardez, Goa, India, under the IBIS STYLES brand and focused within the Rooms category.