Training Manager

Overview

The Training Manager role is integral to embodying company values and aligning all training and development initiatives with the organizational mission and vision. Collaborating closely with property leadership, this role identifies employee and organizational growth necessities and ensures impactful training programs covering product knowledge, company culture, customer service, and leadership skills are in place. The candidate is also responsible for evaluating training effectiveness to guarantee a positive return on investment.

Primary Duties

• Promote and communicate available training programs to employees.
• Lead by example in guest hospitality and foster an environment emphasizing excellent customer service.
• Assist employees in recognizing specific behaviors that enhance service quality.
• Ensure continuous training delivery so employees fully grasp guest expectations and can demonstrate customer satisfaction competencies.
• Collaborate regularly with the training team to support ongoing learning initiatives.
• Observe employee service behaviors and deliver constructive feedback to individuals and managers.
• Monitor training attendance and enrollments, holding meetings with participants to evaluate progress and resolve issues.
• Partner with operations leadership to evaluate employee technical and leadership capabilities.
• Analyze feedback mechanisms like comment cards and guest satisfaction scores to pinpoint training improvement areas.
• Incorporate adult learning principles into the design and execution of training programs.
• Align training activities strategically with organizational goals and identify performance gaps, collaborating with managers for remedial measures.
• Update and refine training methodologies as needed to ensure their effectiveness.
• Integrate brand values and philosophy consistently throughout training modules to drive service excellence.
• Embed guest satisfaction metrics within departmental meetings focused on continual improvement.
• Participate in formulating the training department budget and manage expenditures in accordance with Human Resources and property financial objectives.
• Control departmental expenses diligently and utilize purchasing cards (P-cards) to monitor spending when relevant.

Candidate Profile and Qualifications

• Possesses either a 2-year degree from an accredited institution in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or similar field with at least 2 years of relevant work experience coupled with certified trainer credentials,
• OR holds a 4-year bachelor's degree in the mentioned fields with certified trainer qualification and no prior work experience is required.

Additional Information

Job Number: 26121445
Category: Human Resources
Location: Ummahat Island 1, Red Sea, Saudi Arabia
Schedule: Full Time
Position Type: Management
Work Location: Onsite

St. Regis Hotels & Resorts, part of Marriott International, is committed to fostering an inclusive work environment that values the diversity and unique contributions of all associates. Opportunities are provided equitably without discrimination based on disability, veteran status, or any legally protected grounds.

St. Regis combines timeless elegance with modern service excellence across more than 50 luxury properties worldwide, offering a unique opportunity to join a renowned brand focused on bespoke guest experiences and career growth.