Assistant Training Manager (Pre-opening)

Job Overview

As an Assistant Training Manager, you will play a crucial role in enhancing the hospitality experience by managing and delivering training programs for hotel team members. Your efforts will help create memorable guest experiences through effective team development and training alignment with corporate and industry standards.

Key Responsibilities

• Create, organize, and implement comprehensive training programs tailored to corporate objectives and industry guidelines, covering essential topics such as harassment-free workplace, diversity, onboarding, leadership, and customer service excellence.
• Engage with department managers, trainers, and staff to analyze performance data, recognize accomplishments, and formulate improvement plans.
• Regularly evaluate current training initiatives to identify areas for enhancement and propose innovative solutions addressing specific departmental requirements.
• Maintain and audit training documentation for all team members using appropriate systems and tools to ensure accurate record-keeping.
• Supervise and monitor department-specific training initiatives including alcohol awareness, food safety, job skills assessments, and educational support programs.
• Lead and mentor the training team, monitoring their performance and fostering a motivational, positive workplace atmosphere that supports continuous growth.

Qualifications and Core Values

The ideal candidate exemplifies the core values of Hilton, including a passion for exceptional hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. Possessing these qualities will help you succeed and inspire others in your role.

About Hilton

Hilton is a global hospitality leader renowned for delivering outstanding guest experiences and cultivating an award-winning workplace culture. With a commitment to excellence, Hilton has been recognized consistently as a top employer by Great Place to Work and Fortune. We support our team members' career journeys and encourage them to make every guest stay extraordinary.