Team Leader - Operations

About IBIS Wellington

IBIS Wellington stands as one of the largest economy hotels in the city, positioned within walking distance of key venues such as Tkina, Te Papa, TSB Arena, and Sky Stadium. The hotel caters efficiently and consistently to both business and leisure guests, including large groups and events. Its vibrant Vivant! Restaurant & Bar delivers extensive buffet options for breakfast, lunch, and dinner alongside a variety of beverages.

Role Overview

We seek a seasoned and motivated Team Leader to guide both our Front Office and Food & Beverage departments. This position requires a hospitality professional passionate about multi-department coordination, leading by example, and shaping outstanding guest experiences.

Key Responsibilities

• Assist daily Front Office operations including guest check-in/outs, inquiries, and team support during peak periods.
• Ensure accuracy in guest accounts, reservations, and room assignments while addressing guest feedback professionally.
• Collaborate effectively with other hotel departments to maintain high service standards and operational consistency.
• Guide the Vivant! Restaurant & Bar team, ensuring quality service during all meal periods and enhancing dining experiences.
• Support new team member training, impart product knowledge, and encourage upselling of food and beverage offerings.
• Ensure adherence to food safety, liquor licensing, and health and safety requirements throughout operations.
• Fulfil Duty Manager duties during assigned shifts, overseeing safe and efficient hotel operations including incident response and emergency management.
• Lead by example by fostering a positive, cooperative team environment focused on exceptional guest satisfaction and Accor's core values.
• Participate in continuous improvement efforts and assist onboarding and development initiatives for staff.

Essential Qualifications and Skills

• Prior experience in hotel Front Office and/or Food & Beverage departments.
• Background in supervisory, team leader, or duty manager roles within hospitality.
• Strong understanding of restaurant, bar, and guest service operations.
• Current or eligible for Manager's Certificate and LCQ qualification adhering to New Zealand liquor licensing laws.
• Excellent communication and interpersonal abilities coupled with enthusiasm for hospitality.
• Effective problem-solving skills and composure in high-pressure situations.
• Flexibility to work rotating 7-day rosters including mornings, evenings, weekends, and occasional overnight shifts.
• Valid working rights for New Zealand.

Additional Benefits and Information

• Access to Accor Academy for learning and earning opportunities.
• Flexible work arrangements to support life balance.
• Exclusive Accor Heartist benefits including discounts on food, beverage, and worldwide accommodation.
• Employee referral bonuses and parental leave programs.
• On-site meals and parking options.
• Availability of Employee Assistance Program.
• Commitment to diversity and inclusion with reasonable adjustments available during recruitment.