Hostess

About the Company

Accor is a global hospitality leader with over 300,000 professionals dedicated to putting people first, creating memorable experiences for guests, and fostering a culture of passion and excellence. Supported by a robust network of renowned brands, bespoke services, and expert solutions, Accor continuously innovates to reshape hospitality and inspire unique world experiences.

Key Responsibilities

• Maintain comprehensive knowledge of dining room layouts, seating assignments by table/seat/section numbers, table setup standards, room capacity, operating hours, price ranges, and dress codes.
• Manage restaurant reservation processes including accurate recording, confirmation, and communication of bookings and cancellations, adhering to departmental guidelines.
• Answer incoming telephone calls promptly within three rings while demonstrating proper telephone etiquette and salutations.
• Stay updated on daily house counts, guest arrivals/departures, VIP guests, and scheduled in-house group activities including their timing and locations.
• Ensure menus and check folders are clean, well-stocked, and that the hostess stand remains tidy and organized.
• Pre-assign tables according to reservations and special requests, escort guests to their designated seating fairly among waitstaff, and present menus attentively.
• Manage guest seating effectively according to the floor plan while ensuring guests are comfortable and satisfied with their tables.
• Anticipate busy periods and organize procedures to efficiently manage wait lines, maintaining positive guest relations at all times.
• Be knowledgeable about hotel services and activities to address guest inquiries accurately and handle complaints promptly following pacification procedures to ensure guest satisfaction.
• Monitor and participate in clearing and resetting tables following departmental standards, maintain cleanliness and working condition of all equipment and supplies in own section.
• Support restaurant staff when requested to optimize guest service and foster a collaborative work environment that maximizes productivity and quality.
• Conduct systematic table visits during meal periods to confirm guest satisfaction and promote food and beverage outlets during downtime.
• Complete training processes successfully and assist supervisors with cashier duties and menu printing as needed.

Additional Duties

• Arrive punctually wearing proper uniform and name tag while maintaining a high standard of personal grooming and hygiene aligned with hotel appearance policies.
• Provide cordial, professional, and attentive service at all times while maintaining positive working relationships across all departments.
• Comply with the hotel's employee handbook, policies, and procedures with special attention to fire, hygiene, health, and safety regulations as well as local laws.
• Adapt to departmental changes as required by hotel needs; undertake flexible duties including potential redeployment to other departments to meet business demands and guest service expectations.
• Participate actively in required trainings and meetings.

Qualifications and Skills

• Focused attention on guest needs while remaining calm and courteous under all circumstances.
• Strong interpersonal communication and problem-solving skills.
• Ability to perform effectively in a fast-paced, high-pressure environment.
• Capacity to work well both autonomously and collaboratively within a team.
• Excellent communication capabilities combined with strong organizational and time management skills.
• Passion for food and beverage service.