Front Office Executive

Company Overview

Accor is an international leader in hospitality devoted to welcoming individuals as they are and offering roles that resonate with their personality. The organization values continuous growth and learning, aiming to bring purpose to every employee's work journey, enabling them to explore limitless opportunities within Accor.

Primary Role and Responsibilities

• Ensure all hotel areas are clean, hygienic, comfortable, and free from hazards to maximize guest satisfaction and contribute to organizational profitability while upholding impeccable housekeeping standards.
• Manage and safeguard all departmental master keys and other access keys to maintain the security of guests and hotel property.
• Maintain cleanliness standards consistently, especially in assigned guest rooms, to deliver top-tier guest satisfaction.
• Remain vigilant, courteous, and helpful towards guests and colleagues at all times.
• Undertake cleaning duties for rooms, public areas, the Executive Office, and additional assignments as required.
• Report any issues potentially impacting hotel interests promptly to management.

Key Responsibilities in People Management

• Foster seamless coordination and cooperation with all hotel departments to maximize productivity, morale, and guest service quality.
• Engage with guests and hotel staff in an efficient, friendly manner ensuring positive interactions.
• Support the team to deliver a broad range of effective and efficient services.
• Address customer queries by resolving issues promptly to secure satisfaction.
• Maintain high service standards consistently.
• Enhance customer satisfaction through personalized service and consistent engagement, providing effective amenities and services.

Qualifications and Requirements

• Diploma in Tourism or Hospitality Management.
• At least one year of relevant experience in a similar position.
• Strong proficiency in reading, writing, and speaking English.
• Additional language skills and a basic understanding of local languages are advantageous.