Supervisor - Human Resources

Overview

The role is based in the Central Area District North of Al Masjid Al Nabawi, Madinah, Saudi Arabia, at Sheraton Hotels & Resorts. This full-time, on-site position involves non-management supervisory responsibilities in the Human Resources department.

Key Responsibilities

• Monitor and track employee relations matters, supporting their resolution and follow-up activities.
• Assist management and leadership in addressing and solving human resources-related concerns and issues.
• Oversee hiring and recruitment processes ensuring adherence to all applicable local, state, and federal laws alongside company policies and standards.
• Communicate updates and inform HR management regarding any employee relations matters.
• Respond openly to inquiries, requests, and concerns from both employees and managers about HR programs, policies, and guidelines.
• Distribute relevant information to employees concerning employer-employee interactions, company activities, and personnel policies.
• Ensure all employee documentation, including interview records and I-9 forms, is kept accurate and updated.
• Assist with the organization, administration, and scheduling of annual employee surveys.
• Manage phone communications by answering calls and recording messages.
• Support management with hiring, training, scheduling, performance evaluations, counseling, disciplinary actions, motivation, and coaching of employees.
• Comply with all company safety and security procedures, reporting any accidents, injuries, or unsafe situations to the manager promptly.
• Maintain confidentiality of all proprietary company information.
• Provide a professional and welcoming environment for guests, following company standards.
• Communicate professionally with others, including proper telephone etiquette.
• Cultivate and maintain positive working relationships within the team, supporting collaborative goals and listening attentively to employee concerns.
• Utilize computers and point-of-sale systems to access and input work-related information.
• Handle objects weighing up to 10 pounds as part of daily tasks without assistance.
• Perform other reasonable duties as assigned by supervisors.

Qualifications

• Minimum education requirement is a high school diploma or G.E.D. equivalent.
• At least one year of relevant work experience in a related role.
• Minimum of one year in a supervisory capacity.
• No licenses or certifications are required for this position.

Additional Information

Sheraton is a global leader dedicated to diversity and inclusion, emphasizing equal opportunity employment without discrimination on any protected grounds including disability or veteran status. Joining Sheraton means becoming part of a global community, fostering belonging within over 400 communities worldwide through meaningful guest experiences and connection. Employees are invited to contribute their best, embrace their purpose, and engage with an exceptional global team to become the best version of themselves.