Store Manager

About Carter's

Carter's Inc. is the leading apparel retailer in North America specializing exclusively in clothing for babies and young children, featuring brands such as Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. As the most purchased children's clothing brand, Carter's has built its reputation on quality and a strong community culture that emphasizes team support, continuous learning, and career growth.

Role Overview

As a Store Manager, you will represent the brand to families, guiding them through all important moments of parenthood, from welcoming newborns to preparing children for their first school day. You will lead and develop a team that fosters a welcoming, inclusive environment and supports professional growth through education about product offerings and brand values.

Responsibilities

• Recruit, network, and develop a talent pipeline to ensure succession planning and ongoing team growth.
• Create and maintain a positive, safe, and inclusive workplace that encourages collaboration and rewards performance, enhancing employee engagement.
• Provide leadership and guidance to develop future leaders by delegating tasks and investing in team members' professional growth.
• Oversee customer experience on the sales floor through directing the Leader on Duty program and delivering excellent service focused on product knowledge.
• Implement company merchandising, operations, budget, and payroll directives effectively.
• Analyze and interpret Key Performance Indicators (KPIs) to drive operational and sales results.
• Manage an integrated omnichannel retail experience by training teams to leverage available tools.
• Build strong customer loyalty through participation in company-sponsored programs.
• Minimize losses by enforcing consistent customer service standards, education, and operational controls.

Candidate Profile

• Positive, solution-driven attitude with excellent written and verbal communication skills.
• Demonstrated leadership ability managing multiple tasks and directing teams effectively.
• Comfortable using technology and computer applications like Outlook, Excel, and web navigation.
• Minimum of 3 years managing retail or related environments with direct supervisory experience.
• High school diploma required.
• Physical capability to lift up to 40 pounds and perform tasks involving bending, stooping, reaching, pushing, pulling, standing, walking, and ladder climbing.
• Availability to work flexible shifts including days, nights, weekends, holidays, and closing shifts as scheduled.

Benefits and Work Environment

• Work schedules designed to balance personal and professional life.
• Comprehensive benefits package including health and mental health coverage, a 30% discount on company brands, referral bonuses, paid time off, parental leave, adoption assistance, and charitable matching gifts.
• Opportunities for personal and professional growth through training and development programs.

Additional Information

Current Carter’s employees should apply internally and not through external applications. This job description is subject to change and may include duties not explicitly listed, at the discretion of management. Carter’s is an equal opportunity employer and offers accommodations for applicants requiring assistance.