Full Time Supervisor

About Carter's

Carter's Inc. stands as the largest apparel retailer in North America dedicated solely to babies and young children, featuring brands such as Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. As the top purchased children's clothing brand, Carter's thrives on quality products, a close-knit workplace culture, and comprehensive training programs that foster professional development and team success. A career here offers meaningful connections among customers, teams, and families, centered on care, collaboration, flexibility, and growth.

Role Overview

As a Full Time Supervisor, you will represent Carter's brand to growing families, greeting new parents and grandparents and assisting them through various stages—from newborn essentials to back-to-school needs. You will promote a welcoming, inclusive atmosphere that values talents and encourages continuous learning about product lines, benefits, and styles.

Responsibilities

• Serve as a product and brand specialist to guide families from preemie sizes up to 14 years old.
• Offer warm greetings and expert assistance regarding product features, styles, and benefits.
• Maintain a genuine customer-first attitude on the sales floor.
• Cultivate a positive, safe, and inclusive environment for employees and customers alike.
• Consistently demonstrate service excellence and omni-channel experience standards, coaching team members toward success.
• Lead specific business areas with thorough planning and execution.
• Perform Leader on Duty duties: drive results and address customer concerns promptly with suitable resolutions.
• Use customer feedback to identify improvement opportunities and implement actions for enhanced results.
• Build customer loyalty via company-sponsored programs.
• Provide immediate constructive feedback to team members and escalate performance issues to the Store Manager.
• Recognize and celebrate outstanding performance through positive reinforcement.
• Support asset protection by upholding customer service, safety awareness, and operational controls.

Candidate Requirements

• A positive, solution-focused approach to challenges.
• Effective and professional verbal and written communication abilities.
• Capability to multitask efficiently.
• Proficiency with technology, including Outlook, Excel, and internet navigation.
• Diverse skill set and experiences.
• A minimum of a high school diploma.
• Physical ability to lift up to 40 pounds and perform bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for long periods and climb ladders as necessary.
• Availability to work days, nights, weekends, and holidays as scheduled, including at least two closing shifts weekly.

Benefits and Culture

• Flexible scheduling tailored to support work-life balance.
• Comprehensive benefits including health and mental health coverage.
• A 30% discount on company brands and employee referral bonuses.
• Paid time off, holidays, parental leave, and adoption assistance.
• Charitable matching gifts and more community support programs.
• Professional and personal development programs to foster growth and skill enhancement.
• Equal opportunity employer supporting accommodations as needed.

Additional Information

Carter's reserves the right to modify job duties, titles, and locations at management discretion. Internal applicants should apply through company channels. Compensation ranges from $18.10 to $20.30 per hour depending on experience and location.