Store Manager

Role Overview

Join our team at One Stop, a Tesco subsidiary, as a Store Manager overseeing the day-to-day operations of a busy retail outlet. This role demands leadership in a fast-moving environment, focusing on operational efficiency and profitability while maintaining exceptional customer service and a safe workplace.

Key Responsibilities

• Lead and manage a team of Shift Leaders and store associates with regular direct engagement during shifts.
• Develop deep personal connections with each team member, fostering a positive workplace culture centered on colleague experience.
• Promote a culture of self-service resolution, confidently handling queries and empowering the team to do the same.
• Ensure compliance with employment standards, colleague training, and workplace health and safety, supporting well-being and attendance.
• Evaluate and adapt team structure and skills to create a high-performing, future-ready workforce.
• Handle all leadership tasks, including managing absences and resolving workplace issues.
• Acknowledge and celebrate team contributions and accomplishments regularly.
• Identify resource needs, sourcing internal talent and recruiting externally to build a diverse and inclusive team reflecting the community.
• Manage key performance indicators (KPIs), collaborate with other store managers to enhance growth and profitability.
• Oversee in-store services, such as Post Office Local, EvRi, and vending operations.
• Implement business changes and new processes to improve store performance.
• Organize staffing within budget to keep the store operational and compliant while prioritizing candidate care and recruitment ethics.
• Deliver an excellent customer shopping experience and contribute positively to the local community.
• Provide daily coaching to the team to uphold superior retail standards.
• Monitor competitors locally, turning insights into actionable measures.
• Lead a robust health and safety culture to ensure that everyone goes home safely, mitigating preventable incidents.
• Support the team with direct tasks like customer service, stock replenishment, legal routines, and management duties.
• Hold responsibility as DPS/Premises holder for alcohol sales compliance.
• Manage Post Office Local operations if applicable, requiring successful financial and background checks.

About the Company and Benefits

One Stop is dedicated to making life easier for customers through quality products and outstanding service in local communities, combining the advantages of a large group with the feel of a neighborhood store. We embrace flexible working arrangements tailored to individual needs, supporting employees through various life stages. Benefits reflect our commitment to colleagues, and active engagement in community causes is encouraged, including charity support and food waste reduction partnerships.

Diversity and Inclusion

Our inclusive culture celebrates diverse backgrounds and experiences, ensuring fairness and respect. As a Disability Confident Leader (Level 3), we provide accessibility and reasonable adjustments throughout recruitment and employment. Multiple colleague networks support all employees to thrive and be authentic.

Additional Information

One Stop reserves the right to close this vacancy early upon successful application receipt. Prospective candidates are advised to apply promptly.