Customer Service Assistant at One Stop

About the Role

We are seeking a Customer Service Assistant to join the One Stop team, a part of the Tesco group, working in a dynamic retail setting where each day presents new challenges. This role involves daily store operations including delivering top-notch customer service, restocking products, handling transactions, and maintaining store presentation. Prioritizing customer satisfaction is key, as you will support improvements through active coaching and feedback. Ensuring a safe environment for both customers and staff is also a core responsibility.

Primary Responsibilities

• Engage with customers genuinely, providing friendly and passionate service.
• Encourage customer feedback by promoting the 'have your say' survey.
• Perform tasks across all store departments such as online orders, till operation, restocking, vending, and stock management to meet customer expectations.
• Adhere to safety and operational training to maintain workplace safety.
• Participate in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understand store performance metrics and contribute to profitability goals.
• Uphold company values, making the store welcoming, and follow all store policies.
• Accurately record working hours via clocking in/out for proper compensation.
• Follow security protocols and use safety equipment when necessary to protect everyone.
• Comply with the Think 25 policy when selling age-restricted products.
• Respond promptly to assistance needs on self-service checkouts, communicating clearly with customers.
• Maintain a clean and organized store environment, keeping aisles free of obstruction.
• At times, manage store shifts in absence of the Shift Leader or Store Manager.
• Follow all training to ensure safety and legal compliance for self, colleagues, and customers.
• If the store includes a Post Office Local, perform related operations and complete required background checks, including financial and criminal conviction screening. Successful clearance is mandatory; failure results in job offer withdrawal.

What We Offer

One Stop is devoted to simplifying daily life for customers, combining the community focus of a local store with the resources of a larger group. We emphasize a welcoming workplace and value enthusiasm in our growing team. Flexible working options are discussed to support diverse life circumstances, such as career beginnings, caregiving responsibilities, or transitioning to retirement.

As a subsidiary of Tesco, One Stop offers a variety of colleague benefits tailored to our business. Employees also have opportunities to engage in community initiatives—supporting charities, reducing food waste, and promoting social causes.

Diversity and inclusion are integral to our workplace culture. We are a Disability Confident Leader at Level 3, committed to accessibility and fair treatment for all. Various colleague networks exist to nurture an inclusive, supportive environment.

Note: One Stop reserves the right to close recruitment early if a suitable candidate is found.