Spa Service Expert

About the Role

This position within Westin Hotels & Resorts in Doha, Qatar, is a key support role within the spa department focused on creating a memorable and unique guest experience through various spa services and support functions.

Responsibilities

• Promote spa services and effectively handle retail sales.
• Manage appointment bookings including reservation taking and confirmation.
• Answer guests' inquiries regarding spa services professionally.
• Handle client check-ins and process payments accurately.
• Create the impression that all transactions are an intrinsic part of the overall guest experience.
• Maintain a safe work environment and adhere to company policies and procedures.
• Observe quality standards and maintain professional appearance, communication, and uniform at all times.
• Perform physical tasks such as standing, walking, sitting for long periods, and moving on uneven or slippery surfaces.
• Operate reservation software by visually reading and verifying information.
• Assist in manual tasks including lifting and moving objects up to 10 pounds unassisted and up to 25 pounds with help, reaching overhead and below knee levels, bending, twisting, pulling, and stooping.

Qualifications and Experience

• Minimum education: High school diploma or equivalent.
• No prior related work experience required.
• No supervisory experience necessary.
• No specific licenses or certifications required.

Additional Information

Embracing diversity, the organization is committed to equal employment opportunities and prevents discrimination based on protected characteristics including disability and veteran status as per applicable law.

Westin's mission is to empower guests to improve their wellbeing and become the premier wellness brand in hospitality. We seek passionate, motivated individuals who value wellness, positivity, and resilience to join our international team and contribute meaningfully to their own and guests’ wellbeing.