Customer Service Executive

About the Company

Our client operates as a dynamic and expanding brand dedicated to health and wellness products.

Key Responsibilities

• Handle customer inquiries through multiple platforms, including email, live chat, social media, and other service channels.
• Provide support for order processing, deliveries, subscriptions, refunds, cancellations, promotions, and payment inquiries.
• Conduct thorough investigation of customer issues and ensure resolution through full ownership of cases.
• Manage sensitive or challenging customer interactions professionally and calmly.
• Track and manage customer service requests using CRM or customer support software, keeping detailed and accurate records.
• Recognize patterns in customer feedback to aid in improving service quality.
• Collaborate closely with internal teams such as Operations, Logistics, and E-commerce to address and resolve client concerns effectively.

Required Qualifications

• Prior experience in customer service roles within e-commerce, retail, direct-to-consumer, beauty, wellness, or similar consumer-oriented sectors is preferred.
• Excellent command of English, both written and spoken, for effective communication.
• Strong organizational capabilities to efficiently manage a large volume of customer inquiries.
• Familiarity with customer management systems such as Gorgias, Zendesk, Intercom, or equivalent CRM platforms.
• Demonstrated problem-solving aptitude with a proactive work attitude.