Front Office Supervisor

About the Role

Join the IHG Hotels & Resorts family, where we embrace True Hospitality with passion, warmth, and honesty. We cherish your unique skills and ambitions and support your career growth. IHG has over 370,000 employees worldwide, offering diverse opportunities to make a difference for guests, colleagues, and communities every day.

Located in the vibrant business district of Doha, close to major banks, attractions, and the Hamad International Airport, this opportunity offers work at the Crowne Plaza and Holiday Inn hotels, featuring modern guest rooms equipped for comfort and connectivity.

Key Responsibilities

• Manage all guest service procedures from before arrival through departure, ensuring top-quality guest satisfaction.
• Handle guest complaints and issues swiftly with professionalism and empathy.
• Safeguard guest welfare and property security at all times.
• Provide training and guidance to Front Office staff on daily operations and guest relations.
• Support other departments when necessary to maintain smooth hotel operations.
• Maintain clear and professional communication between Front Office and departments like Housekeeping, Maintenance, Security, and Food & Beverage outlets.
• Uphold confidentiality and discretion in all professional dealings.
• Personally attend to VIP guests and those with special needs to guarantee excellent service.
• Ensure timely delivery and follow-up on special amenities and services for guests.
• Respond promptly to fire alarms, emergencies, and medical requests from guests or staff.
• Manage front office system inputs related to revenue, expenses, and allowances to generate daily reports such as the Guest Ledger Summary and Daily Restaurant reports.

Candidate Requirements

• Prior supervisory experience in a 5-star hotel environment.
• Positive attitude and strong communication skills.
• Dedicated to providing exceptional customer service.
• Capable of working independently and collaboratively within a team.
• Proficient with IT tools and systems relevant to front office operations.
• Organized and calm with the ability to prioritize tasks and meet deadlines.

Employee Benefits and Culture

• Competitive salary recognizing your dedication and efforts.
• Inclusion in a welcoming, diverse, and supportive work environment celebrating individual differences.
• Full uniform provided as part of employment.
• Attractive discounts on hotel rooms.
• Extensive professional training opportunities.
• A workplace that promotes wellbeing both on and off the job.

Diversity and Inclusion

IHG is an equal opportunity employer, embracing all backgrounds including race, color, religion, gender, sexual orientation, national origin, veteran status, and disability. We cultivate a culture of trust, inclusion, and mutual respect, encouraging employees to bring their authentic selves to work.

Additional Information

If you do not meet every stated requirement but believe you are a strong candidate, we encourage you to apply and begin your journey with us.