Service Leader

About Chipotle and the Role

Chipotle Mexican Grill aims to redefine fast food by delivering quality, responsibly sourced meals rapidly, coupled with a commitment to better food access and sustainable practices. The Service Leader plays a vital role in maintaining an excellent guest experience by ensuring safe, quality food preparation and exemplary customer service, while managing a well-trained and organized restaurant crew.

Key Responsibilities

• Adhere to company policies while ensuring food served is flavorful and meets high quality standards
• Address and resolve any food quality concerns effectively
• Uphold food safety protocols including hand washing, glove usage, monitoring food temperatures, shelf life, and daily food safety checklists
• Manage customer incidents to secure positive outcomes
• Oversee crew scheduling, breaks, shift meetings, and line operations
• Develop and cross-train front-of-house team members
• Assist in crew performance evaluations and cultivate future service leaders
• Handle office administrative duties such as cash handling, banking, paperwork, and supply inventory
• Ensure office equipment functionality and coordinate ordering of necessary supplies

Candidate Requirements

• Understanding and ability to communicate Chipotle's Food With Integrity philosophy
• Experience and knowledge of cash handling procedures
• Familiarity with food safety standards and relevant health regulations
• Comfort with routine office paperwork
• Proficiency in reading, writing, speaking, and understanding the primary language(s) of the work location
• High school diploma or equivalent
• Previous experience working in a restaurant environment
• Availability to work at least four days weekly, including at least two weekend days (Friday, Saturday, or Sunday); open to any 8-hour shifts on those days
• Ability to commit to a minimum of 32 hours per week of work

Benefits and Compensation

• Tuition aid up to $5,250 annually
• Complimentary meals during shifts
• Medical, dental, and vision insurance options
• Paid time off
• Holiday closures depending on location
• Competitive pay range of $20.50 to $22.08 per hour, varying by experience and education
• Promotional opportunities, with 80% of managers having started as crew members

Additional Information

This posting may represent ongoing hiring needs in the Oshawa region and does not guarantee an immediate vacancy. Chipotle is an equal opportunity employer committed to inclusion and provides accommodations for applicants with disabilities.