Service Leader

About the Role

Chipotle Mexican Grill is redefining fast food by offering responsibly sourced, quality food quickly while fostering positive dining experiences. The Service Leader plays a vital role in maintaining high standards by ensuring safe, quality food preparation and an excellent customer experience, while supporting and training the restaurant crew effectively.

Key Responsibilities

• Maintain adherence to Chipotle’s policies and procedures, emphasizing a positive customer experience.
• Ensure that food served is flavorful and meets high-quality standards.
• Address and resolve issues related to food quality promptly.
• Enforce food safety protocols including proper handwashing, glove usage, temperature checks, shelf-life monitoring, and daily food safety documentation.
• Handle customer concerns and incidents to guarantee satisfaction.
• Manage crew scheduling including breaks, shift changes, meetings, and line coverage.
• Train and cross-train front-of-house team members.
• Contribute to crew performance evaluations and mentor future Service Leaders.
• Perform administrative tasks, including banking, cash handling compliance, and document management.
• Maintain office operations by ensuring equipment functionality and timely ordering of supplies.

Qualifications and Requirements

• Demonstrate a clear understanding and ability to communicate Chipotle’s Food With Integrity philosophy.
• Possess knowledge and experience in cash handling procedures.
• Familiarity with food safety regulations and health department requirements.
• Comfortable handling office paperwork and administrative duties.
• Proficient in reading, writing, speaking, and understanding the primary work location language.
• Hold at least a high school diploma.
• Have prior experience in a restaurant environment.
• Availability to work a minimum of four open days weekly, including at least two days among Friday, Saturday, or Sunday, capable of handling any eight-hour shift within those days.
• Commit to working at least 32 hours per week.

Benefits and Opportunities

• Access to tuition assistance up to $5,250 annually.
• Complimentary meals during shifts.
• Medical, dental, and vision insurance coverage.
• Paid time off and potential holiday closures depending on location.
• Competitive wages with pay ranging from $20.50 to $22.08 per hour based on experience and education.
• Clear pathways for career progression, with 80% of managers having started as Crew members.

Additional Information

This position is a continuous recruitment posting and may not indicate an immediate vacancy but supports hiring needs for present and future locations within Mississauga, Ontario, Canada.

Chipotle Mexican Grill is firmly committed to equal opportunity employment and creating an inclusive workplace where diversity is respected. Accommodations are available for applicants with disabilities throughout the hiring process. Individuals requiring assistance may contact the company directly for support.