Service Leader

About Chipotle Mexican Grill

Chipotle Mexican Grill aims to revolutionize fast food by delivering quick service without sacrificing quality. The company is dedicated to supporting sustainable farming and advancing the future of food, with a mission to make better food accessible to all.

Role Overview

The Service Leader plays a key role in ensuring customers have a positive experience by overseeing safe preparation and quality of food, while ensuring the restaurant team is well-trained and delivers excellent service. This role requires active physical presence during shifts unless on break, with an expectation to assist in various tasks when not immediately engaged.

Primary Responsibilities

• Adhere strictly to Chipotle's policies and procedures.
• Ensure that food served is delicious and meets high-quality standards.
• Address and resolve any issues related to food quality promptly.
• Support food safety protocols including enforcing hand washing, glove changes, monitoring line time and temperature, checking secondary shelf lives, and completing daily food safety checklists.
• Manage customer concerns effectively to maintain positive experiences.
• Oversee crew activities such as breaks, shift transitions, meetings, and line scheduling.
• Train and cross-train front of house team members.
• Assist in conducting performance reviews for crew members.
• Mentor and develop potential future Service Leaders.
• Handle administrative tasks including banking, cash handling, and paperwork.
• Maintain office equipment and order supplies as needed.
• Ensure adequate inventory of supplies for optimal operations.

Candidate Qualifications

• Understanding and ability to explain Chipotle’s Food With Integrity philosophy.
• Experience with cash handling policies and procedures.
• Knowledge of food safety regulations and health department standards.
• Familiarity with office paperwork management.
• Proficiency in speaking, writing, reading, and understanding the primary language(s) at the workplace.
• Minimum education of a high school diploma.
• Previous restaurant experience.
• Availability to work at least four days per week, including two days on Friday, Saturday, or Sunday, with willingness to accept any assigned eight-hour shift.
• Ability to work a minimum of 32 hours weekly.

Compensation and Benefits

• Tuition assistance up to $5,250 annually.
• Complimentary meals during shifts.
• Medical, dental, and vision insurance benefits.
• Paid time off and holiday closures based on location.
• Competitive pay ranging from $20.50 to $22.08 per hour, adjusted by skill level, experience, and education.
• Career advancement opportunities, with 80% of managers beginning as crew members.

Additional Information

This posting is ongoing and may support hiring for current or future local restaurant openings. Chipotle Mexican Grill is committed to equal opportunity employment, fostering a diverse and respectful workplace free from discrimination. Accommodations for disabilities are available upon request for applicants requiring them during the hiring process.