- Experience
- 8–10 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- Work from home
- Education
- Bachelor of Engineering or IT
- Resume
- Required to apply
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Job description
About the Role and Company
Convergint invites a dedicated and forward-thinking Senior Engineer - Managed Services to join our dynamic team and progressive culture. This full-time position offers a chance to evolve alongside a growing company committed to exceptional service delivery and a supportive, inclusive workplace.
Who You Are
You are passionate about excellence in service for customers, colleagues, and communities. You demonstrate integrity, accountability, and a desire for personal and professional growth. You seek to work in an environment that promotes equal opportunity and supports individuals being their best both professionally and personally.
Company Overview
With two decades of sustained growth and exceptional industry performance, Convergint is a global leader in service-based systems integration, operating on a foundation of 10 core values that shape our unique culture. Our mission centers on protecting lives and assets through superior solutions and fostering diversity as a pathway to success.
Job Purpose
As the primary technical contact within Managed Services, you oversee and guide all technical communications and contribute to building the team’s technical capabilities. This role includes resource coordination, troubleshooting assistance, and evaluation of the field team's technical competence, ensuring high standards in service delivery.
Key Responsibilities
- Ensure compliance with procedures, policies, and documentation standards throughout maintenance operations.
- Lead and mentor teams through troubleshooting, testing, and implementation phases, reviewing completed work for quality assurance.
- Provide expert direction in system design, development, and integration as needed.
- Make rapid and effective technical decisions to facilitate efficient Managed Services execution.
- Plan resource allocation and equipment availability with focus on capacity and efficiency.
- Deliver technical training and mentoring to team members.
- Conduct routine site visits under Annual Maintenance Contracts (AMC) to ensure systems operate optimally.
- Supervise regular Preventative Maintenance routines and verify technical work scope.
- Perform internal quality inspections for Managed Services functions.
- Lead technical site surveys to assess Managed Services requirements.
- Develop and distribute technical guidelines for the Managed Services team.
- Evaluate team members’ technical performance quarterly and oversee overall team technical output.
- Develop and sustain remote Managed Services operations.
- Manage technical handover processes to Managed Services teams.
- Coordinate resources and resolve technical issues both on-site and off-site as necessary.
- Assess tender technical specifications for feasibility and compliance.
- Foster strong relationships with clients and vendors.
Qualifications and Experience
- A Bachelor’s degree in Engineering or Information Technology is required.
- Project management skills are essential; formal certification is advantageous.
- Between 8 to 10 years of project management experience within security service companies.
- In-depth knowledge of the UAE market and regulatory environment.
- Attention to detail with strong communication, presentation skills, and a customer-focused mindset.
- High technical proficiency in relevant systems and procedures.
Minimum education
Bachelor's Degree