Senior CRMS Support Engineer

Job Overview

We are seeking a seasoned professional with over five years' experience in Microsoft Dynamics 365 Customer Engagement (CE) to deliver expert technical support and sustain integrated system functionality. Candidates must possess a relevant bachelor's or master's degree in Computer Science, IT, Computer Applications, or engineering disciplines related to Computer, IT, or Electronics & Communication, along with any pertinent certifications enhancing their credentials.

Technical Responsibilities

• Provide expert technical support for Dynamics 365 CE and associated integrated platforms.
• Diagnose and resolve system incidents through detailed root cause analysis.
• Work collaboratively with development teams on defect rectification, software testing, and deployment activities.
• Document system configurations, maintain support knowledge bases, and ensure up-to-date technical documentation.
• Share knowledge and mentor support teams by offering technical advice and guidance.

Required Experience and Skills

• Minimum of five years hands-on experience with Microsoft Dynamics 365 CE (CRM).
• In-depth understanding of Dataverse architecture and Azure integration techniques.
• Strong troubleshooting and analytical problem-solving capabilities.
• Excellent communication and team collaboration skills.

Preferred Certifications

• Microsoft Certified: Dynamics 365 Fundamentals (CRM) – MB-910
• Microsoft Certified: Power Platform Fundamentals – PL-900
• Microsoft Azure Fundamentals – AZ-900 (considered an advantage)

Ideal Candidate Profile

The ideal candidate is a technically proficient professional with robust experience in Dynamics 365 CE, able to independently handle complex troubleshooting scenarios and foster effective teamwork with development and support departments.