Sales Development Representative - US Process

About iCompaas

iCompaas.com rapidly establishes itself as a leading B2B compliance automation platform designed to simplify compliance workflows and strengthen security frameworks. Our cutting-edge products enable clients to confidently navigate the intricacies of compliance within cloud environments.

Role Overview

We are on the lookout for an assertive Sales Development Representative (SDR) specializing in the US sales process with 2 to 5 years of industry experience. The role involves managing inbound leads, conducting preliminary discovery discussions, and liaising with sales closers to ensure smooth conversion. Familiarity with HubSpot CRM is essential for success in this role.

Key Duties and Responsibilities

• Promptly engage with inbound leads sourced from multiple channels including website forms, chat, phone, and email.
• Consistently maintain accurate and updated lead records within the HubSpot CRM platform.
• Conduct initial discovery meetings to gain a thorough understanding of prospects’ business challenges related to compliance and their suitability for iCompaas solutions.
• Employ strategic questioning to extract essential details about the prospect’s industry segment, company size, and regulatory needs.
• Qualify leads against predefined benchmarks to evaluate preparedness for sales progression, including identifying key decision-makers and budget parameters.
• Coordinate the scheduling and hand-off of qualified leads to the dedicated sales closers, ensuring comprehensive briefing with detailed notes from discovery communications.
• Establish and nurture positive relationships with prospects to enhance brand perception and encourage engagement.
• Provide ongoing follow-ups for leads not ready to commit, delivering valuable insight and keeping engagement alive.
• Offer constructive feedback on lead quality and market objections to refine marketing and sale processes continuously.
• Monitor and report on KPIs like lead contacts, discovery calls, and qualification rates; provide actionable insights to sales and marketing teams for strategic decisions.

Qualifications and Skills

• Academic background including Graduation or Post-Graduate degree in Business, Marketing, Communications, or associated disciplines.
• Minimum professional experience of 2 to 5 years in a Sales Development Representative role within a B2B context, with at least 2 years handling inbound lead management and discovery call responsibilities.
• At least 1 year of practical experience using HubSpot CRM for managing sales pipelines.
• Strong verbal and written communication skills in English are a must; additional language capabilities are advantageous.
• Excellent active listening skills and the ability to ask insightful, probing questions to uncover client requirements.
• Ability to comprehend and explain technical compliance concepts and cloud-related solutions clearly.
• Exceptional organizational abilities, attention to detail, and capacity to handle multiple tasks under time constraints.
• Self-driven, results-oriented mindset with eagerness to surpass assigned targets.

Desired Attributes

• Professionalism paired with a customer-first approach.
• Optimistic outlook, resilience in facing rejection, and a positive attitude towards continuous improvement.
• Collaborative team player comfortable working across departments.

Preferred Experience

• Acquaintance with major compliance regulations like GDPR, HIPAA, SOC 2, or ISO 27001.
• Exposure to other CRM or sales engagement platforms beyond HubSpot.
• Understanding of cloud computing and cybersecurity market trends.
• Background in technology, software, or compliance sectors enhances fit.

Work Environment & Benefits

• Competitive remuneration with incentive programs tied to performance.
• Growth prospects including access to training, certifications, and career progression opportunities.
• Engaging and fast-paced workplace culture passionate about innovation.
• Location advantage in Hyderabad, an energetic technology hub with vibrant cultural offerings.

Equal Opportunity

iCompaas fosters an inclusive workplace celebrating diversity and providing equal employment opportunities to all.