Sales Development Representative

About Airwallex

Airwallex offers a unified financial and payments platform tailored for global businesses. With proprietary technology and software, it supports over 250,000 companies worldwide, including notable names such as Brex, Navan, Qantas, and SHEIN. Originating from Melbourne, the company has a talented team of over 2,300 across 27 locations globally, valued at US$11 billion and backed by leading investors like T. Rowe Price, Visa, Mastercard, and others. Airwallex is committed to pioneering the future of global payments and finance.

Role Overview

The Sales Development Representative (SDR) is pivotal for future growth at Airwallex, collaborating with the SME (Growth) Account Executive team to qualify leads and enhance the sales pipeline. The role involves engaging prospects, devising innovative outreach methods, and partnering with marketing to create customized, product-driven campaigns. The SDR identifies valuable opportunities and manages initial sales funnel activities, thriving in complex environments and keen on learning about new products. Contribution to refining demand generation, articulating the company's value proposition, and developing essential sales tools is expected. The commission framework offers significant earning potential based on closed deals.

Working Environment

The position is hybrid, requiring at least three days weekly onsite at the office.

Primary Responsibilities

• Advance qualified leads through the sales funnel and coordinate meetings with sales representatives.
• Initiate outreach to prospective clients via calls or responses to marketing-generated inquiries.
• Implement planned customer engagement strategies such as cold calls, emails, chats, and social media contacts.
• Establish rapport with prospects to understand their needs, qualifying their interest and readiness for sales transition.
• Present tailored product information when customer needs are identified.
• Follow up with prospects who show interest but have not yet progressed to sales opportunities.
• Maintain communication with current customers to strengthen ties and discover new needs.
• Consistently meet service-level agreements (SLAs) for lead follow-ups while keeping the CRM system updated and supporting weekly reports.
• Recommend and test outreach strategies to enhance engagement.
• Partner with Marketing to provide feedback, improving target accuracy and message effectiveness.

Candidate Profile

• Demonstrated success in an SDR or related position with at least one year of relevant experience.
• Excellent verbal and written communication abilities.
• Strong enthusiasm for technology and innovation.
• Self-motivated, thriving in fast-paced, high-growth environments.

Compensation and Perks

Airwallex offers competitive salary packages ranging from €34,080 to €49,256, alongside valuable equity options. Employees benefit from a collaborative and open office environment equipped with a fully stocked kitchen, regular team-building activities, and autonomy to foster creativity.

Applicant Safeguards

To ensure applicant safety, Airwallex does not request sensitive personal information or payment during application or interviews. Official communications are sent via @airwallex.com emails. Only applications submitted through official channels will be considered. The company does not cooperate with unsolicited recruiter submissions without prior agreements.

Diversity and Inclusion

Airwallex is an equal opportunity employer valuing diversity and decisions based strictly on merit, qualifications, and skills. Accommodations are available for applicants with disabilities or special needs upon request.