Restaurant / Retail Manager

About Guzman y Gomez Mexican Kitchen

We operate as a multi-location franchise group passionate about serving fresh Mexican cuisine with prompt and authentic hospitality. We are seeking a dynamic and experienced Restaurant Manager to lead one of our top-performing locations. This role offers a great chance for someone eager to advance their hospitality career within a fast-paced, customer-centric environment.

Role Overview

In the Restaurant Manager position, you will be entrusted with leading team culture, ensuring operational excellence, and consistently delivering memorable guest experiences. Your leadership will be a vital factor in maintaining high standards across all aspects of restaurant operations.

Key Responsibilities

• Oversee daily operations of the restaurant to ensure efficiency and quality service
• Build, mentor, and develop a proficient leadership and crew team
• Recruit talented individuals and cultivate a robust pool of future Shift Leaders and Managers
• Promote a positive, energetic, and accountable team culture
• Consistently deliver exceptional guest experiences
• Monitor and drive key operational performance indicators including service, quality, sales, labour, and food costs
• Manage restaurant financials, encompassing sales figures, labour costs, cost of goods sold (COGS), inventory, and other controllable expenses
• Handle rostering, recruitment, performance assessments, and related people management processes
• Uphold GYG’s standards for food and people safety, quality, and restaurant presentation
• Lead by example during peak service periods and set performance benchmarks
• Identify and execute strategies to enhance sales, profitability, and overall restaurant efficiency
• Ensure adherence to GYG operational policies, procedures, and systems
• Collaborate with the broader GYG leadership network to foster ongoing improvements and achieve outstanding results

Candidate Profile

• Demonstrated management experience within fast-paced hospitality, retail, or customer service sectors
• Proven ability to lead, motivate, and develop large teams effectively
• Experience managing high-volume operations and navigating busy service times confidently
• A strong background in delivering excellent customer service and achieving operational goals
• Commercially savvy with experience in managing sales, labour, food costs, and other financial KPIs
• Skilled in recruitment, coaching, and performance management
• Exceptional communication and interpersonal skills
• Capability to nurture future leaders and establish a resilient management team
• A proactive hands-on leadership style, comfortable guiding the team directly on the floor
• Positive, responsible, and solution-driven mindset
• Ability to balance strong people leadership with effective commercial outcomes

Additional Benefits and Career Progression

• Attractive salary ranging from $80,000 to $90,000, plus a bonus scheme dependent on experience and performance
• Clear pathways for career development towards senior restaurant management roles, multi-site leadership, and potential franchise ownership
• Extensive leadership, operational, and commercial training programs
• Support from an experienced GYG leadership team
• Autonomy and responsibility for your restaurant's performance and development
• Flexible scheduling options to promote work-life balance
• Complimentary meals during work shifts and heavily discounted meals off-shift
• Provided uniforms and exclusive merchandise
• Opportunities to participate in new restaurant openings and assist other locations
• Team building activities, festive celebrations including Christmas and cultural events like Day of the Dead and Cinco de Mayo
• Long-term prospects in restaurant leadership and franchise ownership