Receptionist

About Dalata Hotel Group

Dalata Hotel Group is dedicated to delivering exceptional hospitality across its properties in Ireland, the UK, Germany, and the Netherlands. With ongoing expansion plans, Dalata is committed to providing enriching experiences for its guests and fostering career growth opportunities for its employees through unique internal development programmes.

Key Responsibilities

• Warmly welcome guests upon hotel arrival and assist with registration and payment processing.
• Address guest inquiries regarding hotel facilities and local attractions.
• Manage the security and issuance of room keys.
• Maintain accurate guest information within the hotel’s computer systems.
• Handle guest reservations, ensuring confirmation and accuracy.

Requirements

• Strong customer service orientation with excellent interpersonal skills.
• Ability to work autonomously and take proactive initiative.
• Exceptional communication capabilities.
• Maintain composure and effectiveness when facing high-pressure situations.
• Experience working in 3- or 4-star hotels is advantageous but not mandatory.

Benefits and Perks

• Complimentary meals during working hours.
• 50% discount on food and beverage across all Dalata properties.
• Employee room rates at €60/£60 in all Dalata hotels.
• 30% discount at Friends and Family rates.
• Additional annual leave accrued by one day for each year worked, up to a maximum of five days.
• Access to Employee Assistance Programmes.
• Participation in Cycle to Work and transport schemes.
• Options for pension access, with details provided by HR.
• Career development support via Dalata Academy’s training and mentorship programs.
• Engagement in staff appreciation events, team-building activities, and charity initiatives.

Additional Information

Dalata Hotel Group promotes internal career progression and fosters a supportive work environment. The company is an inclusive employer, welcoming applicants from all backgrounds and abilities. Applicants requiring accommodations during the application process are encouraged to communicate their needs accordingly.