Night Supervisor

About Dalata Hotel Group

Dalata Hotel Group is renowned for embedding genuine hospitality into every hotel under its ownership and management. With locations across Ireland, the UK, Germany, and the Netherlands, the group is on a steady expansion path aiming to extend quality guest experiences throughout Europe and beyond. The company places a strong emphasis on career growth and internal promotions, supported by specialized learning and development programs under the Dalata Academy.

Job Overview

The Night Supervisor is tasked with ensuring the hotel operates efficiently during nighttime hours, prioritizing exceptional customer service and safety. This role involves overseeing guest interactions, managing health and safety protocols including fire and security checks, and coordinating with the night porter and food & beverage services to maintain high standards throughout the night shift.

Responsibilities

• Manage the smooth operation of the hotel during the night, maintaining top-tier guest service.
• Handle guest relations effectively to enhance customer satisfaction.
• Oversee overall health and safety measures at night, including conducting fire walks, security inspections, and administering first aid when required.
• Conduct front office duties like running night audit reports and facilitating guest check-in and check-out processes.
• Supervise and direct the night porter’s activities.
• Support food and beverage services during night hours.
• Ensure meeting rooms are prepared to the correct standards.
• Contribute actively to the efficient nightly operations of the hotel.

Qualifications and Experience

• Prior experience working night shifts or at hotel reception is essential.
• Minimum of two years in a guest-facing or customer service role.
• Proficient computer skills; familiarity with Opera Property Management System is advantageous.
• Strong organizational skills with ability to delegate and oversee team members effectively.
• Friendly, approachable demeanor in interactions with guests and colleagues.
• Self-motivated and capable of both independent and collaborative working styles.

Benefits

• Complimentary meals during shifts.
• 50% discount on food and beverage at all group properties.
• €60/£60 employee room rate at all Dalata hotels.
• 30% discount on Friends and Family room rates.
• Additional annual leave day awarded for each year worked, up to a maximum of five days.
• Access to Employee Assistance Programme for support services.
• Availability of Cycle to Work and other transport schemes.
• Eligibility for pension schemes (details provided by local HR).
• Career development via Dalata Academy training programs.
• Participation in staff appreciation events, team building, and charity initiatives.

Equal Opportunity Statement

Dalata Hotel Group fosters an inclusive workplace culture and encourages applications from diverse backgrounds and individuals with different abilities. Reasonable accommodations are available upon request during the application process.