Night Supervisor

About Dalata Hotel Group

Dalata Hotel Group is dedicated to delivering exceptional hospitality at every hotel we manage. Our current presence spans Ireland, the UK, Germany, and the Netherlands, and we continue to expand, focusing on major cities in the UK, Dublin, and Continental Europe. We prioritize employee growth through various tailored internal development programs, supporting career progression and learning opportunities.

Role Overview

As a Night Supervisor, you will ensure smooth and effective hotel operations during the night, providing excellent customer service and maintaining safety and security standards.

Primary Responsibilities

• Oversee hotel operations overnight, ensuring efficiency and exceptional guest service.
• Manage guest interactions and resolve concerns promptly.
• Maintain health and safety standards during night shifts, including conducting fire patrols, security checks, and emergency response tasks such as first aid.
• Carry out front office duties like processing the night audit report and managing guest check-in and check-out processes.
• Supervise the night porter and coordinate Food & Beverage services after hours.
• Ensure meeting rooms are properly prepared to the required standards.
• Support the overall running and organization of the hotel during night hours.

Candidate Requirements

• Essential prior experience working night shifts or in hotel reception roles.
• Minimum two years’ experience in a customer or guest-facing position.
• Proficient computer skills; knowledge of Opera property management system is advantageous.
• Strong organizational abilities with the capacity to delegate and supervise effectively.
• A friendly, approachable demeanor in interactions with guests and colleagues.
• Ability to work independently while also thriving in a team environment.

Employee Benefits

• Complimentary meals during shifts.
• 50% discount on Food & Beverage across all properties.
• Employee room rates at €60/£60 at Dalata-owned hotels.
• 30% discount on Friends & Family rates.
• Additional annual leave day granted for each year of service (up to a maximum of five extra days).
• Access to Employee Assistance Programmes.
• Participation in Cycle to Work and other transport schemes.
• Pension plan availability (details provided by HR).
• Career development supported via Dalata Academy’s training initiatives.
• Engagement in staff appreciation activities, team building events, and charity involvement.

Commitment to Diversity and Inclusion

Dalata Hotel Group is an inclusive employer encouraging applications from individuals of all backgrounds and abilities. We also offer accommodations during the application process upon request to meet individual needs.