Front Office Manager

About the Role

Dalata Hotel Group is seeking a dynamic leader who is passionate about team development and operational excellence to serve as Front Office Manager. This role offers the chance to influence team culture and contribute strategically to hotel success, while advancing your career in a supportive and innovative environment.

Responsibilities

• Deliver exceptional guest experiences, ensuring top-quality service standards.
• Lead and motivate the front office team to meet objectives from mystery audits, customer feedback scores, quality assessments, and hotel benchmarks.
• Mentor and develop front office staff to prepare them for future career progression.
• Efficiently manage front office operations to optimize departmental performance.
• Participate in broader hotel strategic management initiatives.

Candidate Profile

• Possesses 2 to 3 years of leadership experience in a front office environment.
• Demonstrates strong abilities in team leadership and staff development.
• Well-organized with skills in task delegation and oversight.
• Exudes a friendly, warm, and approachable manner in all interactions.
• Capable of working autonomously and collaboratively within a team setting.

About Dalata Hotel Group

Dalata Hotel Group is committed to hospitality excellence through its expanding portfolio across Ireland, UK, Germany, and the Netherlands, continuously growing in key European cities. We prioritize career development with bespoke internal programs supporting those looking to advance professionally.

Benefits

• Complimentary meals during shifts.
• 50% discount on food and beverage at all properties.
• € or £60 employee room rates at all Dalata-owned hotels.
• 30% discount on friends and family rates.
• An additional day of annual leave for each year employed (up to 5 days total).
• Access to an Employee Assistance Programme.
• Participation in Cycle to Work and other transport schemes.
• Availability of pension plans (details via local HR).
• Opportunities for growth through Dalata Academy programs.
• Staff appreciation events, team-building activities, and charitable initiatives.
• Performance-related bonus plans.

Equal Opportunity Employer

Dalata Hotel Group welcomes applicants from diverse backgrounds and abilities and accommodates different needs throughout the recruitment process when requested.