Payment Operations Specialist - Global Processing

About Wise

Wise is a global technology company dedicated to creating the best solutions for managing and transferring money worldwide. The company focuses on minimal fees, maximum simplicity, and speed, aiming to ease international money transfer and payment processes for individuals and businesses globally.

Role Overview

The Payment Operations Specialist will be part of the Global Processing team, assisting customers in receiving their funds faster worldwide. This role offers a chance to contribute to a rapidly expanding company and to support millions of customers in saving money by utilizing Wise products.

Key Responsibilities

• Consistently perform daily payment processing activities at a high standard.
• Meet individual and team Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure smooth payment operations.
• Identify, escalate, and communicate complex payment-related issues promptly to Regional Payment Operations teams and relevant stakeholders.
• Adhere to operational procedures and monitor critical updates to maintain process integrity.

Candidate Profile

• Must be a Singapore Citizen or Permanent Resident.
• Demonstrates great attention to detail and precision in completing tasks.
• Driven by achievement of SLAs and committed to meeting personal and team targets.
• Has a strong customer-centric mindset, maintaining uncompromising standards in service.
• Communicates clearly and honestly, capable of articulating potential improvements.
• Welcomes feedback and thrives in a collaborative and open team environment.
• Shows curiosity and adaptability, continuously seeking ways to improve workflows, including leveraging AI-powered tools thoughtfully.
• Proactive and works well with others.
• Flexible with working hours to assist customers globally, including occasional weekend and holiday shifts.

Additional Information

Wise embraces diversity and inclusion, welcoming applicants from all backgrounds, particularly from under-represented groups. The company values passion for learning and experience over formal qualifications. The workplace culture is inclusive, respecting and empowering every team member to contribute and grow professionally. Wise fosters a global team environment that celebrates differences and supports career advancement.