Onsite Delivery Coordinator (SAP) – Cloud Application Services (CAS)

Position Overview

This role serves as an Onsite Delivery Coordinator for Cloud Application Services (CAS) customers, focusing on managing and streamlining delivery activities between the Application Service Manager (ASM), supplier consultants, and customers. The position is based in Riyadh, Saudi Arabia, with an initial hybrid/onsite work model transitioning into remote work subject to client confirmation, under a 12-month contract until August 2027.

Key Responsibilities

• Manage and assign delivery tickets and discussion topics to the correct consultants while monitoring their progress carefully.
• Assess and prioritize activities and tickets balancing workload with customer needs.
• Ensure that all customer Service Level Agreements (SLAs) are consistently met.
• Collaborate with ASM and consultants to review deliverables such as Technical Specifications, Change Requests, and effort estimates.
• Encourage cooperation between various technical and functional teams to enable smooth delivery.
• Oversee consultant availability during all project phases: Transition, Operations, and Closure.
• Assist in maintaining business continuity and manage resource substitutions as required.
• Serve as an escalation point for ticket issues, quality concerns, governance, and customer-related matters.
• Work alongside ASM, CAS Lead Consultant, and GSM to resolve supplier-side escalations smoothly.
• Act as the supplier representative during escalations at executive and management levels.
• Join regular governance meetings with CAS Delivery and the Delivery Supplier Manager.
• Identify and proactively propose opportunities for optimization, innovation, and process improvement to customers.
• Leverage strong SAP knowledge and delivery process expertise to support successful business outcomes.

Work Timeline and Model

• Begin with a 1-week remote onboarding period.
• Spend the first 3 months onsite at the client's location in Riyadh.
• Afterward, alternate between 1 week remote and 1 week onsite work.
• Transition to a fully remote role once client approval is confirmed.

Required Qualifications and Skills

• Proven expertise in SAP applications.
• Prior experience coordinating delivery activities.
• Strong abilities in managing stakeholder relationships effectively.
• Comfortable working directly onsite in a client-facing environment.