Night Duty Manager

About Shangri-La Rasa Sentosa, Singapore

Situated only 15 minutes from the city, Shangri-La Rasa Sentosa is Singapore's sole beachfront resort featuring 454 guest rooms and suites. Each accommodation is elegantly designed with warm natural tones and offers private balconies or terraces overlooking lush gardens and the ocean. The resort provides a peaceful island getaway ideal for relaxation, high-end spa treatments, and exceptional cuisine experiences.

At Shangri-La Group, we foster a welcoming family atmosphere grounded in genuine care and respect, reflecting our core values by treating everyone with honour and kindness. We pride ourselves on being a preferred employer by delivering excellent benefits, a sincere and tranquil working environment, balanced work-life integration, and acknowledging employee efforts.

Role Description

We are seeking a Night Duty Manager responsible for overseeing the hotel’s night operations, ensuring seamless service and guest satisfaction during overnight shifts.

• Lead and organize nightly operational activities to guarantee efficient service delivery.
• Oversee guest check-ins, check-outs, and service quality throughout the night to promote continuous enhancements in guest experiences.
• Manage, inspire, and guide the Front Office team to uphold high standards and stay well-informed on hotel services and products.
• Effectively communicate operational updates and hotel offerings to staff for consistent service levels.
• Execute emergency response procedures following established protocols to safeguard guests and employees at night.
• Address crises swiftly and efficiently to reduce risks to guests and minimize disruptions to hotel operations.

Required Qualifications and Skills

• Capability to work permanent night shifts reliably.
• Proven knowledge of Rooms and Front Desk processes within hotels or resorts.
• Experience operating OPMS and associated front office systems for guest service management.
• Familiarity with emergency and crisis management procedures in a hotel context.
• Educational credentials related to hotel management are advantageous.